What are the responsibilities and job description for the Airport Red Coat Passenger Service Agent - CID position at Unifi?
Requirements and Description
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
Job Summary:
Responsible for providing outstanding customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
Benefits:
- Flight Privileges: Offered after 30 days for employees and eligible family members!
- Weekly pay for hourly employees (could change it specific to the state e.g. CA)
- Full time starts at 30 hours per week!
- Paid time off (for full-time employees).
- Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
- 401k for all employees.
- Exclusive discounts and additional wellness programs.
Job Duties:
- Seek out and assist passengers with a friendly welcome, through arrival and check-in process, and support passengers with special needs such as unaccompanied minors.
- Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Maintain a highly visible presence in all customer facing situations
- Keep passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage.
- Adhere to all safety procedures and policies.
- Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
Qualifications:
- High School diploma or GED.
- Must be at least 18 years of age.
- Must be able to obtain credentials required as per airport or state or customs requirements.
- At least two years of customer service experience.
Physical requirements:
- Must be able to frequently push, pull, stoop, squat, kneel, bend, lift up to 70lbs and move up to 70lbs; and constantly walk, stand, handle, grasp and reach out. May have to reach above shoulder occasionally.
Working conditions:
- Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
- Must be able and open to work in outside weather conditions which may include severe seasonal elements.
- Pace of work may vary depending on passenger traffic.
"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."
