What are the responsibilities and job description for the Airport Cabin Dispatch Agent - LGA position at Unifi Aviation LLC?
N.B.: INTERVIEWS BY APPOINTMENT, NO WALK-INS ALLOWED.
AS PER MANAGER'S REQUEST, AN UPLOADED RESUME IS REQUIRED WITH YOUR APPLICATION.
Summary
Cabin Dispatch Agents are logistic geniuses that manage dispatching employees and applicable equipment to their arriving and departing flights, planes and/or assignments. Dispatch Agents will deal with various airline systems and use effective communication with all cabin agents and leadership team to ensure passengers depart in a clean and sterile aircraft within a scheduled timeframe.
Essential Functions / Key Responsibilities
* Ensures all employees have their correct information for their daily assignment.
* Closely monitor hours used to run a lean and efficient operation.
* Good decision-making skills to balance work hours with demands of the operation
* Prioritizes tasks and manages the turnaround of an aircraft from arrival to departure.
* Respond to any emergencies and non-emergencies to efficiently come to a solution.
* Ensure timely and efficient movement of resources according to daily time schedules and logistics.
* Good writing skills to provide leadership and executive team with reports.
* Record and maintain logs and reports of dispatch information.
* Handle all aspects of cabin support by operating a computerized system for boardings and arrivals.
* Most importantly, communicate promptly, efficiently and amicably with agents, colleagues and leadership team.
* Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Basic Qualifications
- MUST HAVE two-plus years of dispatcher or relevant experience, with customer service in addition to some level of supervisory experience.
- Must be a local (in-state) resident.
- Valid In-State Driver's License.
- Successfully pass pre-employment screening and background check.
- Must be at least 18 years of age.
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
- Must complete ramp and SIDA training to obtain airport authority identification security.
- Prior experience necessary working in a fast-paced environment under time constraints.
- Must be able to maintain composure and professionalism when dealing with the frontline and customers all while answering the phone.
- Must be open minded and ready to work as part of a detail-oriented team.
- Excellent customer service skills.
- Strong work ethic.
- Ability to work in a team-oriented environment.
- Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
- Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
- Able to communicate information and instructions verbally and/or via radio equipment.
- Able to communicate effectively in a professional manner.
- Able to work quickly and efficiently to meet tight time restrictions.
- Must be flexible with schedule.
Unifi is an equal opportunity employer.