Deductions & Chargeback Analyst (Part-Time)

Job Summary

This analyst recovers money the company is owed. Retailers such as Amazon, Walmart, Best Buy, and other retailers routinely short-pay invoices and issue chargebacks for shortages, pricing differences, promotional allowances, and shipping or labeling compliance. A meaningful share of those deductions are invalid or duplicated or are in violation of existing contracts.

The analyst researches each deduction against the underlying order, invoice, proof of delivery, and trade agreement, decides whether it is valid, and files disputes through the retailer's vendor portal with the supporting documentation attached. Valid deductions are coded and cleared so the receivable stays clean; invalid ones are pursued to recovery.

The role also closes the loop upstream: recurring compliance chargebacks get traced back to the operational cause — a late ASN, a mislabeled carton, a missed routing window — and flagged to the teams who can prevent the next one.

Responsibilities

• Research and validate customer deductions, chargebacks, and short-pays taken by retail and e-commerce accounts, using purchase orders, invoices, bills of lading, proof of delivery, and signed trade agreements.
• Determine validity and root cause for each deduction, and assign it to the correct category: shortage, pricing, return, co-op or MDF allowance, price protection, freight, or operational compliance.
• File disputes and recovery claims through retailer vendor portals — Amazon Vendor Central, Walmart Retail Link, Best Buy Partner Portal and others — within each retailer's dispute window, with complete supporting documentation.
• Track open disputes through to resolution, escalate aged or ignored claims, and follow up with retailer accounts payable contacts until a decision is issued.
• Reconcile trade and promotional deductions against approved promotions, deal sheets, and accrual balances; identify claims taken outside the agreed terms or billed twice.
• Process approved write-offs and post clearing entries for valid deductions, with documented backup and appropriate approvals.
• Maintain the deduction log and aging schedule, and produce a recurring summary of open balances, recovery dollars, win rate, and disputes nearing their filing deadline.
• Identify patterns in compliance chargebacks and report the operational causes to supply chain, logistics, and customer service so repeat penalties can be prevented.
• Support month-end close by reconciling the deduction reserve and providing a current status on material open items.
• Assist with customer account reconciliations, credit memo requests, and audit requests related to deductions.
• Document the dispute process for each major retailer so procedures stay consistent and transferable.

Requirements

• 2 to 5 years of hands-on experience with customer deductions, chargebacks, or retail accounts receivable at a manufacturer, supplier, or distributor.
• Working knowledge of at least one major retailer vendor portal and its dispute process, including filing deadlines and documentation requirements.
• Strong Excel skills: pivot tables, lookups, and filtering across large transaction files without needing a template built for you.
• Experience working in an ERP or accounting system, and comfort tracing a deduction back through orders, invoices, and shipping records.
• Ability to read a trade agreement or promotional deal sheet and determine whether a claim matches its terms.
• Clear written communication — dispute narratives need to be brief, factual, and persuasive to someone who has never seen the account.
• Persistence and follow-through. Recovery work is a queue of open items that only closes if someone keeps pushing.
• High school diploma or equivalent required; an associate's or bachelor's degree in accounting, finance, or business is a plus.
• Authorized to work in the United States and able to work onsite in Flower Mound, TX.

Join our team as a Deductions & Chargeback Analyst (Part-Time) to play a vital role in safeguarding our financial integrity while advancing your career in a supportive environment that values your expertise!

Pay: $26.00 - $32.00 per hour

Expected hours: 20.0 – 30.0 per week

Experience:

• customer deductions, chargebacks: 2 years (Preferred)
• Evaluating vendor and customer dispute: 2 years (Preferred)

Ability to Commute:

• Flower Mound, TX 75022 (Required)

Work Location: In person

Salary : $26 - $32