Assistant Manager Sales Operations

SUMMARY:

The Assistant Manager Sales Operations is the assistant to the Manager Sales Operations at UNICOM Engineering. The Assistant Manager Sales Operations will be responsible for managing his/her assigned accounts as well as assisting the customer advocate team with the overall order processing and order management of their assigned accounts. The Assistant Manager Sales Operations will handle daily email flow and communication with customers, ensuring that responses are being sent timely and orders are being entered. The Assistant Manager will assist with training on new customers and new processes.  The Assistant Manager will assist with keeping process documents current.  The Assistant Manager will process returns for credit, void orders and be an escalation point. This will mean juggling multiple issues simultaneously to ensure we meet or exceed the expected services levels of the customer. This requires commitment to owning, managing and leveraging the customer as well as internal relationships.   

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Leadership ability to help motivate, guide and mentor other team members. 

• Provide oversight to ensure processes and procedures are being followed. 

• Identify opportunities for enhancement to processes and procedures. 

• Act as customer advocate for assigned accounts. 

• Prepare reports on an as needed basis or as scheduled for assigned customers. 

• Order review to ensure it meets all commercially required terms and conditions for processing.  

• Order entry and processing through to shipment.  

• Answer questions about products, availability, established prices, credit terms/availability, and orders.  

• Inform customers of estimated delivery schedules or other information pertaining to purchased or forecasted products.  

• Communicate with the appropriate internal and external individuals to ensure orders ship on-time and according to the customer’s requested ship date.  

• Maintain customer records, reports, and/or files.  

• Establish and maintain interpersonal relationships with both internal personnel and external customers.  

• Learn and understand about customer’s business and market.  

• Make decisions and solve problems in conjunction with the assigned account management regarding assigned customers  

• Functions as a member of the Customer Advocate Team, attending team meetings and providing support to other team members as required. 

• Complete product and development training as required.  
• Good communication skills.
• Excellent attention to detail.

• Learn about company’s business as appropriate. Shows up to work on time and attends work as scheduled.  

• All other duties as requested by supervisor or department head.  

Qualifications:

COMPETENCY QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If an employee does not meet the required competency level in any area, a required development training plan will be implemented.

 

Job-Specific Competencies:

(Education and/or years of experience; technical and/or analytical; software or applications; department and/or position specific; internal or external certifications required)

 

• High School diploma required. B.S. or B.A. is preferred.  

• Minimum of 5 years’ experience in customer service role.  

• Preferred knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. 

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. 

• Ability to work in a fast-paced setting.  

• Requires pleasant phone manner, use of electronic mail, writing letters and memos, face-to-face discussions with individuals or teams, contact with others (face-to-face, by telephone, or otherwise).  

• Requires competition or awareness of competitive pressures, including conflict situations.  

• Requires making decisions that affect other people, the financial resources, and/or the image and reputation of UNICOM Engineering and our customers.  

• Requires being exact or highly accurate, meeting strict deadlines, and work with others in a group or team.  

• Requires work with external customers.  

• Requires occasional odd or extended work hours to support customer and company business goals.  

• Job tasks may be performed in close physical proximity to other people. 

• Required to obtain an internal Customer Advocate Certification within 9 months of employment. 

• Ability to follow all applicable Business Management System (BMS) processes. 

 

Management Competencies: (Management experience required)

 

• None

 

Core Competencies:

(Other core requirements including communication, presentation, language, math, and reasoning skills)

 

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to read, write, and speak English.
• Ability to compose reports and correspondence
• Requires excellent communication skills including the ability to listen carefully and communicate solutions verbally and in written form.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Know and follow established company core values.

 

Other Skills:

Basic Skills:  

• Time Management  

• Complex Problem Solving  

• Reasoning  

• Critical Thinking  

• Speaking  

• Writing  

• Mathematical  

  

Social Skills:  

• Service Orientation  

• Negotiation  

• Persuasion  

• Instructing  

• Social Perceptiveness  

• Coordination  

  

Desktop Computer Skills:  

• Spreadsheets 

• Presentations  

• Word Processing  

• Internet  

  

Tools:  

• Desktop/Laptop computer  

• Desktop telephone  

  

Technology:  

• Electronic mail software – Microsoft Exchange/Outlook  

• Spreadsheet software – Microsoft Excel  

• Word processing software – Microsoft Word  

  

Specific Tools & Technology:  

• Order Processing/Financial – Microsoft Dynamics Great Plains  

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands for data entry via standard keyboard; to reach with hands and arms; to sit for long periods of time; and to talk and hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. 

 

• Lifting Requirement:    20 pounds
• Lifting Limitations:        50 pounds

 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• The noise level in the work environment is usually moderate.

 

COMPANY DESCRIPTION

UNICOM Engineering is a Strategic OEM Integration Partner; starting with scalable and reliable hardware, combined with a suite of services from design engineering to system integration, logistics, regulatory and trade compliance, as well as support. UNICOM Is known best for its solution design technologies, integration expertise, and unique deployment capabilities. UNICOM is proud to be in compliance with ISO 27001, ISO 9001, ISO 14001, and TL9000; assuring that customers receive high-reliability products and services that meet or exceed industry standards. With primary facilities Plano, TX, Canton, MA, and Galway, Ireland, UNICOM continues to maintain one of the largest portfolios of purpose-built turnkey platforms.  For additional information, visit: www.unicomengineering.com or follow us on LinkedIn.

 

UNICOM’S VISION

To provide technology solutions to enable innovators to drive digital transformation and exceptional experiences

 

UNICOM’S MISSION

Enabling global technology companies to deliver innovation while providing superior brand protection

 

UNICOM’S CORE VALUES

Integrity, Partnership, Flexibility, Innovation, Flawless execution

 

PERKS OF WORKING AT UNICOM

Employees of UNICOM have a wide range of benefits available to them such as Medical, Dental, Vision, Healthcare and Dependent Care FSA, Voluntary Life Insurance Plans, and 401(k). UNICOM provides its employees with Basic Life and AD&D Insurance, Long Term Disability Insurance, and Short-Term Disability Insurance. In addition to accrued PTO, UNICOM offers 8 paid holidays plus 2 floating holidays each year. UNICOM provides employees with a Tuition Reimbursement Program and Employee Assistance Program which also includes a large library of educational videos to encourage growth. UNICOM also provides employees with a Wellness Program to promote a healthy lifestyle. Peer recognition for going above and beyond is encouraged and milestone tenure is recognized and celebrated. UNICOM was given a rating of 4.13 (out of 5) on the confidential internal 2025 Employee Survey! 

Salary : $68,899 - $78,899