What are the responsibilities and job description for the Tenant Services Coordinator position at Unico Properties, LLC?
TENANT SERVICES COORDINATOR (SEATTLE, WA)
As a Tenant Services Coordinator, you’ll play an important role in supporting the daily operations and tenant experience at a commercial property in downtown Seattle. This is a great opportunity for someone who wants to learn and grow in the property management industry!
ABOUT UNICO PROPERTIES LLC
Unico Properties LLC, a subsidiary of Unico Investment Group LLC, is a commercial real estate investor, developer, and full-service operator focused on office assets in emerging markets throughout the United States.
Since 1953, Unico Properties has created places where people want to be, curating environments that foster the well-being of people and communities. Unico is committed to building and operating sustainable real estate—buildings that protect our planet’s resources and are healthy and productive places to live and work.
ABOUT OUR BENEFITS
We offer competitive pay and generous benefits, including:
- Two benefit plans to choose from: a Qualified High Deductible Health Plan or a Buy-Up PPO Plan.
- 12 weeks of paid parental leave for birth or adoption.
- 401(k) plan with up to $9,000 in employer matching each year, 401(k) after-tax elections allowed up to 415(c) limit.
- Starting with 3 weeks of flexible paid time off (PTO), which increases with tenure.
- 11 paid holidays off each year.
- 12 hours of paid volunteer time and $200 charitable contribution matching each year.
- Up to $2,000 Education allowance yearly.
- Required licensing and training covered at 100%.
SALARY
Starting at $26.00 - $27.00 / hour, for candidates in Washington state.
ABOUT THIS POSITION
The Tenant Services Coordinator greets and directs visitors and routes telephone calls. Assists the Property Manager in tenant relations in the areas of work order processing, answering billing and tenant policy questions, planning special events, parking, and security. Provides administrative support to General Manager, Property Manager, and Chief Engineer. Performs general office duties such as filing, processing mail, and document preparation.
Essential Functions include but are not limited to:
- Greet and direct visitors, route telephone calls and emails.
- Enter and track work orders from tenant requests and daily security and janitorial logs.
- Coordinate service partners such as day janitorial and parking.
- Issue purchase orders and maintain logs.
- Process invoices for accounts payable and serve as contact for tenant billing questions.
- Compile tenant billbacks for utilities, services, labor, or materials and submit to accounting.
- Arrange special events and/or special tickets for tenants.
- Coordinate tenant move-in and move-out, and conduct tenant welcome/orientation.
- Maintain current tenant list, emergency contact list, elevator maintenance and entrapment log, vendor, contractor and tenant insurance certificates, tenant leases and general correspondence.
- Prepare tenant bulletins as needed.
- Maintain building keycard and access software, issue keycards.
- Schedule conference rooms and meeting set up for building tenants.
- Perform administrative duties to support General Manager, Chief Engineer and other staff.
- Perform general office duties, including ordering office supplies, maintaining office equipment, setting up and maintaining filing system, distributing mail and preparation of outgoing correspondence.
ABOUT YOU
Do you have the skills and meet the qualifications below? If so, we want to hear from you!
SKILLS
- Excellent customer service skills with ability to interact with the general public
- Excellent communication skills
- Must be organized and able to multi-task
- Ability to analyze moderately complex administrative details, such as planning, scheduling, reporting, and displaying data
- Ability to operate various computer software programs, specifically Microsoft Office Tools
QUALIFICATIONS
- High School diploma or equivalent
- 1-3 years’ experience in a customer service and/or administrative position
ADA REQUIREMENTS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to: work at a stationary work space for long periods of time, with mobility to move throughout the office; use a PC, constantly reaching with hands and fingers and keyboarding extensively; work in close contact with small and large groups as frequent communication with others is required, including use of the telephone; be able to read and write documents in hard and electronic copy, including those requiring great attention to detail; have the physical strength and agility to handle routine office tasks and machinery. Occasional travel may be required for certain employees depending on location.
This position is in a standard office environment with desktop business equipment and frequent telephone calls. Noise level is moderate. Frequent interruptions are common, while under deadlines and time constraints.
Unico Properties LLC is an equal opportunity employer.
All candidates will receive consideration without regard to disability, protected veteran status, or any other
status or characteristic protected by applicable local, state, or federal law.
If an applicant requires accommodation during the recruitment process,
please reach out to careers@unicoprop.com.
EEO Employer/Disabled/Vets