Commercial Client Manager

Description

The Bond Client Manager will support the Property & Casualty (P&C) insurance team at UNICO, specializing in managing commercial and contract surety bonds for various P&C clients. This role involves building and maintaining strong relationships with clients and surety underwriters, overseeing bond placements, renewals, and servicing while ensuring clients’ needs are met efficiently. This role will work closely with the producers and other internal teams to provide clients with tailored bonding solutions.

Responsibilities

Account Management

• Serve as the primary point of contact for surety bond clients, managing all aspects of bond placements, renewals, riders, and claims.
• Support surety bond Producers, Client Executives, and Senior Client Managers in day-to-day operations and client interactions.
• Maintains proper communication and builds effective relationships with clients and companies.
• Assist in gathering and organizing client information for bond requests.
• Assist with billing on renewals and handling receivables.
• Obtain the skills to effectively evaluate financial statements to assess client creditworthiness.
• Aid in the preparation of documentation for the underwriting process.
• Collaborate with cross-functional teams to ensure timely and accurate processing of bond requests.
• Ensure all bond documentation is accurate, compliant with industry standards, and submitted on time, maintaining organized records for each client.

Program Coordination

• Work with clients to assess their bonding needs, gather necessary financial documents, and coordinate the preparation and submission of bond applications to surety companies.
• Maintain proactive communication with clients, guiding bond requirements, renewals, and any changes to their bond programs.
• Develop and maintain strong relationships with surety underwriters to ensure access to competitive bond programs and timely response to client needs.
• Stay updated on industry regulations, guidelines, and market trends
• Assist in monitoring bond portfolios and preparing status reports.
• Provide administrative support, including maintaining client records and managing correspondence.

Problem-Solving

• Address and resolve bond-related issues during underwriting, issuance, or servicing, ensuring that the client’s concerns are managed professionally and efficiently.
• Analyze client financials and other relevant documents to support underwriting submissions and ensure clients receive the most appropriate bond terms.
• Independently resource information such as state-specific compliance, terms, and elements to satisfy bond requirements. 
• Provide technical expertise (knowledge of surety coverages and products, staying abreast on industry updates and changes) to Sales Executive/Client Executive(s); specifically in analyzing client needs, coverage forms, and quotations during the sales process on new and renewal business.
• Proficient understanding of surety bond products and services.
• Participate in training programs to enhance knowledge and skills in surety bond management. 

Requirements

Education & Experience 

• Education: College degree preferred but not required. Bachelor’s degree in business, Insurance, or related field, or equivalent experience preferred.
• Experience: 3 years of experience in bond account management or commercial surety. In-depth knowledge of surety bonds, including performance bonds, payment bonds, bid bonds, and other commercial bond products.
• Licensure: Must hold a state Property & Casualty insurance license or be willing to sit for licensure exam within 45 days of employment. Associate in Fidelity and Surety Bonding (AFSB) designation preferred.

Knowledge & Skills 

• Strong understanding of the bond underwriting process, including financial analysis and risk assessment.
• Excellent communication and interpersonal skills, with the ability to explain bond requirements and processes to clients and underwriters clearly.
• Proven ability to manage multiple bond accounts and prioritize tasks in a fast-paced environment.
• Keep informed regarding industry information, new product information, legislation, coverages, and technology.
• Proficiency in Microsoft Office Suite and experience with insurance agency management systems.
• Alignment with UNICO’s core values: professionalism, trust, teamwork, and positivity. 

Physical Demands 

• This role’s physical exertion is sedentary and occurs in an office environment. 
• Exerting up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. 
• Substantial movements and repetitive motion of the wrists, hands, and fingers. 
• Individuals must have close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing, viewing a computer, and extensive reading.

UNICO Group is committed to the full inclusion of all qualified individuals. In keeping with our commitment, UNICO Group will take steps to ensure that people with disabilities are provided reasonable accommodation. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and to receive all other benefits and privileges of employment, contact People Operations at careers@unicogroup.com