Inside Sales Account Manager

Job Overview

The Inside Account Manager is responsible for providing dedicated service to assigned account(s). Responsible for growing sales on assigned book of business (~100 accounts, <$250K) by sharing product knowledge, resolving customer issues and entering customer orders. The Inside Account Manager is responsible for providing high quality, streamlined service with a focus on local market trends for assigned account(s).

The Inside Account Manager will create partnering relationships of trust, integrity, customer satisfaction and loyalty and ensures customer compliance. They collaborate with their teams to achieve the objective of building out the store.

Key Details

• Position is 100% remote. Would prefer someone based in Central or Eastern Time Zones due to business needs.
• Will manage roughly 90 accounts. Strong Excel skills and CRM system expereince required.
• Must have grocery industry expereince. Will not consider candidates outside of CPG.
  
  

Job Responsibilities

Account Management & Sales Planning

• Execute strategic sales plans and goals to increase sales, profit margin and minimize expenses
• Manage new sales opportunities and servicing of existing accounts.
• Inform customers of products, programs, promotions pre-book and planned demands
• Identify customer needs and concerns for assigned accounts and partners with manager to find creative solutions to resolve.
• Leverage tools for sales data and merchandising plans to provide more frequent and direct contact to assigned customers
• Provide increased support to assigned customers in understanding market trends and product/category expertise.
  
  

Manage Execution

• Ensure customers receive timely and accurate information on product availability, quality and price.
• Leverage product and category data to recommend substitutions for products, local product trends and new items.
• Respond to customer phone and email inquiries.
• Responsible for entering customer orders and submitting credit requests timely and accurately.
  
  

Manage Relationships

• Create and maintain partnerships with vendor, broker and other trade partners.
• Meet or exceed client expectations and established deadlines.
• Drives proactively the company’s initiatives to ensure the success of the customer.
• Focuses efforts on mutual sales and profit growth.
• Performs other duties as assigned.
  
  

Job Requirements

Education/ Certifications:

• Associates degree or equivalent training and experience.
  
  

Experience

• Minimum 2 years sales experience preferred
• Familiarity with sales opportunities
• Understanding of margin and company profitability
• Proven track record of meeting and exceeding customer expectations
  
  

Knowledge/Skills/ Abilities

• Understanding and knowledge of products
• Proficiency in Microsoft Office Suite and company systems
• Ability to work in a result driven environment
  
  

Work Environment

Remote Role:

• This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary all duties at one of our UNFI locations, such as a distribution center or office.
  
  

Travel (minor)

• This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.
  
  

Physical Environment/Demands

Office Roles:

• Most work is performed in a temperature-controlled office environment.
• Incumbent may sit for long periods of time at a desk or computer terminal.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.
• Stooping, bending, twisting, and reaching may be required in the completion of job duties.
  
  

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - Veteran/Disability. VEVRAA Federal Contractor.

Compensation

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

Benefits

For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.

Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.