What are the responsibilities and job description for the Dispatcher - Night Shift position at UNFI?
Join our team and immediately become part of the largest distributor of conventional, natural, organic and specialty products in the United States and Canada. We serve over 43,000 customer locations with 200,000 different products. Our Warehouse associates supply thousands of consumers with better for you food that nourishes families nationwide.
Purpose: Responsible for dispatching trucks for on-time departure. Monitors drivers and shares info with effected customers to notify them of potential late deliveries or problems.
Schedule: Wednesday through Saturday from 7:30 PM to 5:30 AM
Job Responsibilities:
- Percentage Processes customer invoices and assembles delivery paperwork.
- Monitors shipping and route progress in SCI and PeopleNet Link and verifies on-time arrivals.
- Breaks down driver packets and processes customer invoices.
- Collaborates with Customer for late truck notifications. May engage Customers Care for service escalations.
- Sorts, separates, and files invoices, route packets, and driver inspections.
- Completes data entry of equipment information, driver start/end times, and actual delivery times.
- Handles all incoming calls and emails. 10% Re-dispatch drivers as needed for coverage and to support on-time deliveries.
- Dispatch repair services for equipment break downs and handle accident reporting procedures.
- Maintains a clean and safe working environment.
- Reports violations of company policy to supervisor.
- Performs other relevant job duties as required.
Experience:
- Transportation/Dispatch experience preferred but not required Knowledge/ Skills/ Abilities:
- Understanding of Safety guidelines
- Must have the ability to react to fast-paced, stressful situations in a calm, professional and efficient manner
- Ability to prioritize and work independently with good organizational and time management skills.
- Must have good communication skills including the ability to effectively communicate with all levels of employees.
- Astute, close attention to detail.
- Proficient in Microsoft Office Applications.
- Familiar with delivery routes and DOT rules and regulations.
- Understanding of procedures in other areas of the warehouse for a more global understanding of all processes.
Physical Environment/ Demands:
- Most work is performed in a temperature-controlled office environment.
- Incumbent may sit for long periods of time at desk or computer terminal.
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- Incumbent may use calculators, keyboards, telephone, and other office equipment during normal workday.
- Stooping, bending, twisting, and reaching may be required in completion of job duties.
- Infrequently exposed to temperatures ranging from 20 degrees to 90 degrees Fahrenheit in the dock area or outside the work area
- Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.