Customer Operations Specialist II - Charlotte, NC - Onsite

Job Overview:

The Customer Ops Specialist II focuses on retaining and servicing the larger accounts while maintaining data accuracy across business systems. This position is responsible for ensuring both data accuracy and customer satisfaction within the account portfolio, including item maintenance, promotions, new items, tracking, reporting, and data execution.

The Customer Ops Specialist II executes and prioritizes sales and customer needs while collaborating with Account Managers, Analysts, Procurement, Supplier Relationship, and Operations teams to deliver optimal customer experience.

Job Responsibilities:

Account Support

• Assist Account Managers by handling daily administrative tasks, maintaining files and documentation, and tracking account activities and reports
• Assist with the setup and tracking of promotions, new product launches, and special programs, ensuring data accuracy and timely execution.
• Partner with internal teams, including Procurement, Operations, Supplier Relations, and Marketing, to support business initiatives and optimize customer experience.
• Prioritize workload, deadlines, and requests. Ensuring timely completion of submissions and deliverables into Salesforce
• Support issue resolution and concerns by coordinating with Procurement, Operations, and Supplier teams as needed
  
  

Sales Data Mining & Reporting

• Collaborate with Sales Analysts to compile, validate, and account data; prepare reports, and dashboards to support strategic decision-making.
• Identify gaps in account management processes, recommend workflow improvements, and help implement solutions to increase efficiency and accuracy.
• Track key account metrics and assist in monitoring progress toward sales goals, providing insights and recommendations to the Account Manager and Analyst.
  
  

Performs other duties as assigned.

Job Requirements:

Education/ Certifications:

• Associate’s or Bachelor’s degree in Business Administration, Marketing, Sales, or a related field preferred
  
  

Experience:

• Minimum of 5 years retail and/or supply chain experience with solid understanding of sales, operations and systems.
• Prior experience in a customer-facing or support role, handling inquiries, resolving issues, and communicating with internal teams
• Exposure to sales reporting, basic analytics, or supporting data-driven decision-making is highly valuable.
  
  

Knowledge/Skills/ Abilities

• Proficiency in Microsoft Office Suite
• Excellent communication and interpersonal skills.
• Provide proactive support to ensure customer satisfaction and account success.
• High attention to detail and accuracy in data work.
• Effective teamwork with cross-functional teams.
• Proficiency in maintaining reports, dashboards, and account trackers
• Deep understanding of UNFI teams, systems, and key processes to resolve issues.
• Consistently manage workload, prioritize responsibilities, and complete assignments within established deadlines
• Problem-solving mindset with the ability to resolve issues and data inconsistencies.
  
  

Physical Environment/Demands:

Office Roles:

• Most work is performed in a temperature-controlled office environment.
• Incumbent may sit for long periods of time at a desk or computer terminal.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.
• Stooping, bending, twisting, and reaching may be required in the completion of job duties.
  
  

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

Compensation:

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

Benefits:

For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.

Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.