Philanthropy Manager

How to apply: To be considered, please apply by providing a current resume AND cover letter

ABOUT THE POSITION

The Philanthropy Manager is responsible for providing critical administrative and operational support for the entire Philanthropy Team while simultaneously managing and cultivating key donor programs. The Philanthropy Manager plays a vital role in ensuring the Philanthropy Team operates efficiently and that our growing base of Sustainer-level individual donors (gifts below $4,999) feels valued and engaged. This position specifically involves managing and growing the Medical Debt Relief Association (MDRA), Undue’s recurring donor membership program, by engaging, cultivating, and stewarding Sustainer-level donors. The Philanthropy Manager will secure gifts, track all donor interactions, and manage a portfolio of Sustainer-level donors, while also building and managing reports through our CRM (Raiser’s Edge). Beyond direct donor management, the Philanthropy Manager handles all ongoing administrative responsibilities necessary to ensure the smooth operation and success of Undue’s diverse fundraising components, including precise data entry & reporting, drafting donor and internal correspondence, and maintaining effective internal project management.

DUTIES AND RESPONSIBILITIES

Administrative and Operational Support:

• Provide critical administrative and logistical support to the Vice President of Philanthropy and the broader Philanthropy Team, including scheduling, meeting preparation, regional event logistics, and travel arrangements.
• Handle all ongoing administrative responsibilities necessary to ensure the smooth operation and success of Undue's diverse fundraising components.
• Implement and manage effective internal project management systems and timelines to track the Philanthropy Team's overall progress across all programs.
• Assist the team in drafting donor and internal correspondence, proposals, and reports for special campaigns, appeals, partnerships, and donors, as needed.
• Work with various internal teams to develop and update supportive materials for engagement, cultivation, solicitation, and stewardship purposes.

Sustainer Level Donor Management and Recurring Giving (MDRA):

• Manage and grow the Medical Debt Relief Association (MDRA), Undue's recurring donor membership program, overseeing day-to-day operations and conversion strategies.
• Manage a portfolio of Sustainer-level individual donors (gifts below $4,999), focusing on engagement, cultivation, and stewardship to promote retention and loyalty.
• Secure sustained gifts from the portfolio by developing and submitting personalized, high-quality communications and appeals.
• Coordinate the weekly donor acknowledgment process and corresponding reports, ensuring timely and personalized recognition for Sustainer-level donors.

Data Management, Reporting, and Integrity:

• Utilize the fundraising CRM (Raiser’s Edge) for precise data entry to look up and maintain up-to-date and accurate donor data.
• Track all donor interactions, manage reports, and assess giving trends to support strategic decision-making across the Philanthropy Team.
• Create bespoke segmentation lists and reports for project-related requests from various fundraising program components.
• Implement wealth-screening and coding processes to ensure data integrity and assist in the identification of high-level donors for review by leadership.

Collaboration and Institutional Knowledge:

• Collaborate with internal colleagues (including Finance, Debt Acquisitions, Public Policy, Development Operations, and Information Services) to execute projects successfully, with a focus on maximizing participation, revenue, and engagement from all constituents.
• Develop a keen understanding of the work of Undue Medical Debt, our program areas and services, and relevant and current issues related to medical debt relief.
• Stay current on fundraising and donor cultivation best practices, proposing updates and changes to the VP of Philanthropy to ensure operational excellence.
• Support the Philanthropy Team and the organization at large on other events, projects, and campaigns as needed.
• Contribute to fostering an ethical, positive, results-oriented philanthropic culture founded on transparent communication.

EDUCATION & EXPERIENCE

• Bachelor’s Degree preferred
• 2 years of progressive experience in nonprofit management, donor relations, or a development-related area (such as alumni relations, marketing, or sales).
• Proven ability to be hardworking and thrive in a fast-paced environment, demonstrating resilience and adaptability under pressure.
• Excellent written and verbal communication skills, with an ability to draft professional, personalized correspondence.
• Eagerness to learn new systems, best practices, and contribute proactively to the success of all fundraising programs.
• Exceptional attention to detail and commitment to accuracy in data entry, reporting, and correspondence.
• Highly motivated self-starter with the ability to manage complex administrative tasks and donor portfolios independently and effectively.
• Demonstrated ability to be creative in developing tailored stewardship plans and finding new ways to engage donors and advocates.
• Proficiency in database management software (ex. Raisers Edge) and related research/prospecting software (ex. iWave) is required.
• Proven administrative, customer service, or volunteer management experience is strongly preferred.

TECHNICAL SKILLS

• Basic knowledge of Microsoft Office suite is required.
• Experience with CRM database systems is required (Raiser’s Edge preferred)

KEY COMPETENCIES REQUIRED

• Ability to work in a highly collaborative, transparent work environment in which providing and receiving feedback is common practice
• Outstanding interpersonal skills; comfortable in an external facing role; Creative and innovative.
• Excellent and compelling verbal and written communication skills; high attention to detail and follow-up, and excellent organizational skills
• Meticulous project management skills and ability to plan, prioritize and organize a diversified workload; must meet deadlines
• Ability to receive, prioritize, and follow-up with requests from various stakeholders
• Keen analytical skills
• An exceptional work ethic and track record of personal initiative; collegial and collaborative
• Passion for Undue Medical Debt’s mission and eagerness to become well-versed in our work
• Willingness to learn about the inequities of healthcare/various national healthcare systems
• Strong ability to perform in a fast-paced and high-volume environment
• Flexibility and adaptability to new processes in an emerging and changing environment
• Humble

ABOUT UNDUE MEDICAL DEBT

Undue Medical Debt (formerly RIP Medical Debt) is a national 501(c)(3) nonprofit whose purpose is to strengthen communities by erasing financially burdensome medical debt. Founded in 2014, Undue Medical Debt is one of the leading charitable organizations that addresses medical bills. We work tirelessly to end medical debt and ensure a future where everyone can access healthcare without fear.

How does it work? Undue utilizes donations to buy large bundles of medical debt and then relieves that debt with no tax consequences to recipients. The results have been spectacular— more than $23 billion in medical debts eradicated so far, providing financial relief for over 14 million individuals and families. We strive to be a source of justice in an unjust healthcare finance system; an innovative solution for patient-centered healthcare providers; and a moral force for systemic change.

Undue’s offices are located in Long Island City, NY, just minutes from Manhattan, conveniently located steps away from many major subway lines. The team has implemented and fully embraced a hybrid work environment, working from the office only 3 days per week. A portion of Undue’s team lives outside of New York City and are fully remote. Remote employees are expected to work with their managers to plan regular travel to the NYC office for team engagement.

COMPENSATION AND BENEFITS

This is a full-time hybrid (will work in the office 3 days/week) or remote position with an annual salary range of $75,000-$95,000 commensurate with experience.

• Base annual salary $75,000-$95,000 for candidates located in the NYC area, commensurate with experience.
• 4 weeks PTO (with additional days granted after 3rd and 5th anniversaries).
• Fully paid medical, dental, and vision coverage.
• Employer-paid life insurance, short-term and long-term disability.
• 403(b) retirement plan matching.
• Employee Assistance Program

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Undue Medical Debt is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Undue Medical Debt makes hiring decisions based solely on qualifications, merit, and business needs at the time.