What are the responsibilities and job description for the Application Support Engineer position at Underground Administration?
Job Title: Application Support Engineer
Location: Tampa, FL 33610 (Hybrid, 3 days onsite/week)
Compensation: Up to $115,000 base bonus and benefits
Experience Level: Mid-Senior (6 years)
Total Positions: 6
Relocation Assistance: No
Visa Sponsorship: No
Job Overview
Our client, a leading financial services organization, seeks an Application Support Engineer to maintain and support production applications. The role involves resolving technical issues, collaborating with development and infrastructure teams, and ensuring operational stability in a regulated environment.
Key Responsibilities
- Resolve critical production issues using ITIL Incident, Change, and Problem Management processes.
- Debug and troubleshoot complex systems (distributed, cloud, containers).
- Monitor and enhance application performance using tools like Splunk, DynaTrace, or Grafana.
- Support disaster recovery, audits, and certificate renewals.
- Collaborate on application design, code deployments, and automation initiatives.
- Maintain documentation, runbooks, and dashboards for observability.
- Communicate effectively with teams and stakeholders, championing transparency.
Mandatory Requirements
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
- 6 years of experience in Distributed Application Support.
- Hands-on expertise in Unix, Linux, Windows, and SQL/PLSQL.
- Experience with relational databases (e.g., Oracle, DB2, Snowflake).
- Proficiency with container technologies (e.g., Docker, Kubernetes, OpenShift).
- Knowledge of monitoring tools (e.g., Splunk, DynaTrace, Grafana).
- Familiarity with scheduling tools (e.g., CA AutoSys, Control-M).
- Experience with ETL tools (e.g., Informatica Datahub/IDQ, Talend).
- Strong problem-solving and communication skills.
- Legal authorization to work in the U.S. without sponsorship.
Preferred Qualifications
- Experience with mainframe support (e.g., COBOL, JCL, CICS, DB2).
- Knowledge of cloud platforms (e.g., AWS, Azure, RDS Aurora).
- Middleware expertise (e.g., WebSphere, Tomcat, Kafka).
- Scripting skills (e.g., Bash, Python, Perl).
- Familiarity with cybersecurity practices (e.g., access controls, malware detection).
Work Arrangement
- Hybrid: 3 days per week onsite in Tampa, FL (33610).
About Our Client
Our client is a premier financial services organization, automating and standardizing transaction processing to enhance efficiency and mitigate risk in global markets.
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
- 6 years of experience in Distributed Application Support.
- Hands-on expertise in Unix, Linux, Windows, and SQL/PLSQL.
- Experience with relational databases (e.g., Oracle, DB2, Snowflake).
- Proficiency with container technologies (e.g., Docker, Kubernetes, OpenShift).
- Knowledge of monitoring tools (e.g., Splunk, DynaTrace, Grafana).
- Familiarity with scheduling tools (e.g., CA AutoSys, Control-M).
- Experience with ETL tools (e.g., Informatica Datahub/IDQ, Talend).
- Paid time off
- Medical, dental, vision insurance
- Life insurance
- 401k
