Guest Experience Coordinator Supervisor

Summary

Under Canvas is America’s leading glamping company. We welcome go-getters of all types who are able to jump in head first and contribute to a fast-growing company. As a Guest Experience Coordinator Supervisor, you thrive on engaging with guests, creating extraordinary outdoor experiences, and being a brand ambassador for Under Canvas. This is a seasonal, hourly position that includes the option of team member housing for the duration of employment. This position is ideal if you love working outdoors for long periods of time and requires cross-departmental collaboration in a number of functional areas. 

Competencies

• Effective Communication
• Adaptagility
• Decision Making
• Initiative

Key Responsibilities

• Ability to exhibit leadership skills via team management, delegation, and prioritization, all while positively engaging with on-site guests and upcoming arrivals
• Effectively coordinate and execute tasks cross-departmentally including but not limited to, Guest Experience, Front Desk, Adventures, Food & Beverage & Groups
• Welcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stay
• Share passion, knowledge, and recommendations for activities and attractions to experience in the local community
• Anticipate workflow and appropriately delegate tasks to Guest Experience team
• Coordinate off-site activities for guests and clients by maintaining and building relationships with third-party adventure vendors.
• Maintain weekly calls with corporate Adventures team to troubleshoot challenges and discuss future opportunities.
• Exercise best judgement, tact, and resourcefulness when exercising company policies and addressing concerns with the appropriate department(s) as needed
• Find ways to streamline processes to maximize efficiency and resource use
• Cultivate and share resources and leads with headquarter teams for departmental growth
• Conduct on-site activities consisting of but not limited to stargazing, nature walks, yoga, live music, special events (i.e. group events & holiday themed activities)
• Ensure all events, adventures, and company programs are well attended and received
• Strive for excellence in guest experience across all departmental priorities (adventures, on-site activities, retail & equipment rentals)
• Contribute and assist teammates at on-site & corporate level to maintain high standards of camp operations
• Demonstrate accountability & diligence with all associated priorities
• Exercise leadership abilities to develop team strengths and opportunities
• Control costs (on-site activities) and maintain monthly budget
• Participate in weekly and daily meetings to ensure the GECs as well as the Front Desk team are well informed about activities offered on site as well as off site, upcoming events or groups, and any other special events or arrivals
• Ensure all upcoming events and VIP arrivals have a point person
• Oversee all Retail operations including ordering, inventory, product, and financial management
• Weekly/bi-weekly/monthly action plan to help drive NPS and value for price paid
• Other duties as assigned

Preferred Qualifications

• High School Diploma/GED
• Prior Under Canvas or supervisory experience a plus
• Minimum two years of experience with guest interaction in resorts, hotels, or hospitality
• Service-minded with passion for guest service experience
• Genuine, outgoing, friendly, and dynamic
• Passion for the Great Outdoors and America’s National Parks
• Enthusiasm for sharing knowledge of local attractions, landmarks, activities, history, and culture
• Teamwork and adaptability

 

Additional Information

 

• This position requires the individual to wear and work in personal protective equipment, when applicable.
• This position requires that the individual is able to lift a minimum of 45lbs independently.
• Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces.
• Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind. 
• Tip Certification Required 
  • Must be obtained by property opening date or before starting any work involving food or alcohol handling
• This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas.

 

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas. 

 

COMPENSATION AND BENEFITS:

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

 

• Health Insurance
• 401K (eligible if work hourly minimum as required by law)
• Heavily discounted tents for Under Canvas family and friends stays
• Bar N Ranch lodge and cabin discounts
• Lifestyle partner brand and industry discounts
• Housing available for employees only (no pets) and is subject to fringe benefit and maintenance fee paycheck deductions
• Employee Assistance Program

 

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.