2027 Front Desk Supervisor

Summary

As a Front Desk Supervisor with Under Canvas, you are responsible for overseeing Front Desk operations and supervising Camp Concierges and Night Auditors. You will engage with guests from the moment they arrive on-site through the duration of their stay, ensuring every interaction reflects our commitment to exceptional hospitality.

Your goal is to create memorable guest experiences by ensuring guests have everything they need to relax and enjoy the outdoors with family, friends, and nature. We welcome a diverse range of guests, including groups, families, and individuals with varying interests, backgrounds, and levels of comfort in an outdoor environment.

This is a seasonal, hourly position that includes team member housing for the duration of employment.

Competencies

• Effective Communication
• Adaptability and Agility
• Decision Making
• Initiative

Key Responsibilities

• Maintain composure, act decisively, and remain resourceful in unpredictable situations, including changing weather conditions, guest concerns, and operational challenges.
• Provide clear, accurate, complete, and timely communication to guests and team members.
• Learn and share knowledge of local culture, attractions, activities, and outdoor adventures.
• Anticipate operational needs and effectively delegate tasks to team members.
• Independently resolve guest recovery situations when the Assistant General Manager or General Manager is unavailable.
• Identify opportunities to streamline processes, improve efficiency, and maximize available resources.
• Create a warm and welcoming environment through a passion for the outdoors and a commitment to exceptional guest service.
• Greet and check in guests, assist with transportation to accommodations, and provide informative tours of the camp, amenities, activities, and food and beverage offerings.
• Anticipate guest needs and respond promptly to concerns or requests throughout their stay.
• Participate in daily and weekly meetings to ensure Camp Concierges and Night Auditors are informed of upcoming arrivals, special events, group bookings, and on-site and off-site activities.
• Reconcile accounting ledgers, process accounting adjustments, manage credit card transactions, and prepare guest billing.
• Ensure efficient utilization of labor, supplies, and operational resources.
• Meet deadlines and scheduling requirements while maintaining high service standards.
• Assist management with recruiting, hiring, onboarding, training, scheduling, and coaching team members.
• Assign accommodations appropriately based on inventory, guest requests, and reservation guarantees.
• Lead the front desk team in supporting Under Canvas sustainability initiatives.
• Partner with the Housekeeping Supervisor to ensure lost-and-found procedures are followed consistently.
• Foster a positive team culture where all employees feel valued, respected, and supported.
• Perform other duties as assigned.

Preferred Qualifications

• High School Diploma or GED.
• One or more years of supervisory experience, preferably in hospitality, lodging, or guest services.
• Experience with, or the ability to quickly learn, POS and reservation systems.
• Ability to influence others, lead effectively, and work collaboratively within a team environment.
• Strong problem-solving and solution-oriented mindset.
• Excellent customer service and team leadership skills.
• Strong attention to detail and organizational abilities.
• Outstanding communication skills with a genuine, outgoing, friendly, and dynamic personality.

Additional Information

• This position requires the use of personal protective equipment (PPE) when applicable.
• This position requires the ability to independently lift a minimum of 45 lbs.
• Physical demands include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven terrain.
• Ability to work in extreme weather conditions, including heat, cold, rain, snow, humidity, and wind.
• Employment may be contingent upon the satisfactory completion of a background check and/or motor vehicle record check, if required by Under Canvas.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the position and may be amended at any time at the sole discretion of Under Canvas.

Compensation and Benefits

Under Canvas strives to provide a comprehensive compensation and benefits package that supports the needs of our team members. Eligible team members may participate in:

• Health Insurance
• 401(k) Plan (subject to eligibility requirements under applicable law)
• Heavily discounted Under Canvas stays for family and friends
• Bar N Ranch lodge and cabin discounts
• Lifestyle partner brand and industry discounts
• Employee housing available for employees only (no pets), subject to fringe benefit and maintenance fee payroll deductions
• Employee Assistance Program (EAP)

Under Canvas is an Equal Employment Opportunity Employer and prohibits discrimination, harassment, and retaliation of any kind.|

With locations near America’s most iconic national parks, and backed by KSL Capital Partners, Under Canvas is building a multi-brand platform with ambitious growth plans and a world-class team to support its expansion.