Regional Director of Operations

About the Company

We are a rapidly growing specialty industrial services company focused on protecting and extending the life of critical infrastructure across commercial and industrial markets. Our expertise spans industrial coatings, corrosion protection, roofing systems, waterproofing, concrete restoration, and facility preservation solutions. Serving customers across multiple industries, we have built a reputation for technical excellence, safety, responsiveness, and long-term customer partnerships. As we continue to scale, we are investing heavily in leadership, operational excellence, and market expansion to support our next phase of growth.

About the Role

The Regional Director of Operations is responsible for leading multiple branch locations across the Western Region, driving operational performance, profitability, and scalable growth. This role will oversee branch leadership teams while ensuring consistency in execution, accountability, customer experience, and financial performance. This position is critical to the company's strategic objective of growing the regional business by 3–5x over the coming years. The ideal candidate is a high-accountability operator who thrives in fast-paced environments, enjoys building teams and systems, and has a demonstrated track record of growing multi-location service organizations. For the right individual, this role offers a clear pathway to a future Vice President-level position as the organization continues to expand.

Responsibilities

Regional Leadership & Operations

• Provide leadership and direction to branch managers across the region.
• Drive operational consistency and execution across all locations.
• Establish a culture of accountability, ownership, and continuous improvement.
• Coach and develop local leadership teams to improve performance and succession planning.
• Conduct regular site visits to support branch operations, customer relationships, and employee development.

P&L Ownership

• Own regional financial performance and profitability.
• Drive revenue growth while maintaining strong operational efficiency and margins.
• Monitor key business metrics and hold branch leaders accountable for results.
• Develop and execute strategies to improve productivity, utilization, and financial performance.
• Identify opportunities for cost reduction and process improvement without compromising service quality.

Growth & Business Development

• Partner with sales and customer service teams to identify and capture growth opportunities.
• Support strategic account development and customer retention efforts.
• Help expand market presence through operational excellence and customer satisfaction.
• Participate in regional planning initiatives that support long-term growth objectives.

Process & Systems Implementation

• Ensure standardized operating procedures are implemented and followed across all branches.
• Drive adoption of company systems, reporting tools, and operational best practices.
• Improve operational visibility through scorecards, KPIs, and performance management processes.
• Lead change management initiatives associated with growth and operational transformation.

Talent Management

• Recruit, develop, and retain high-performing branch leadership teams.
• Partner with managers on workforce planning and organizational development.
• Create a culture focused on safety, performance, and employee engagement.
• Support leadership development initiatives throughout the region.

Qualifications

• 7 years of leadership experience in a multi-location operations environment.
• Proven success managing a regional business unit or multiple branches with full P&L responsibility.
• Experience driving growth, profitability, and operational improvement initiatives.
• Strong background in industrial services, construction services, facility services, specialty contracting, coatings, roofing, waterproofing, restoration, or related industries.
• Demonstrated success leading and developing managers and frontline teams.

Required Skills

• Strong business acumen with the ability to balance growth and profitability.
• Excellent coaching and leadership skills.
• Process-oriented mindset with experience implementing systems and operational standards.
• Ability to operate effectively in ambiguity and high-growth environments.
• Strong communication and relationship-building capabilities.
• High level of accountability, resilience, and execution focus.

Preferred Skills

• Ability to travel approximately 30–50% throughout the region.
• Attend periodic leadership meetings at company headquarters.
• Comfortable with frequent day trips and overnight travel as required.

Pay range and compensation package

$150,000–$200,000 base salary

Performance-based bonus opportunity

Comprehensive benefits package

Career advancement opportunities within a rapidly growing organization

Equal Opportunity Statement

This role is best suited for a proven operator who has successfully led multiple locations, enjoys building systems and teams, and wants to play a meaningful role in scaling a growing service business. You bring both strategic thinking and operational discipline, can hold leaders accountable while developing them, and are energized by the opportunity to create significant enterprise value through execution.