What are the responsibilities and job description for the RN Practice Manager position at UNC Health?
Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
The outpatient Physical Medicine & Rehabilitation (PM&R) clinics serve a diverse patient population with neurological, musculoskeletal, and complex medical rehabilitation needs, including but not limited to stroke, traumatic brain injury, spinal cord injury, cerebral palsy, chronic pain syndromes, sports and orthopedic injuries, degenerative conditions, and long-term COVID Recovery population.
It is a fast-paced and highly collaborative environment, with a strong focus on clinical excellence, continuity of care, and patient engagement. Clinic may include specialty programs such as spine care, multidisciplinary clinic including spina bifida, cerebral palsy, limb clinic, neurorehabilitation, pain management, prosthetics and orthotics, wound care, and post-acute follow-up care.
The Practice Manager plays a key role in ensuring consistent clinical standards and optimizing the patient experience across all outpatient rehabilitation services.
Responsibilities:
Lead nursing practice across outpatient clinic setting, ensuring adherence to clinical protocols, and scope of practice.- Ensure safe, effective, and coordinated care in the ambulatory setting including triage, patient education, and promote continuity of care with the interdisciplinary team.
- Monitor and improve clinical quality metrics, patient outcomes. Lead quality improvement initiatives.
- Directly supervise nursing and clinical support staff and provide coaching, competency, and ongoing education to support quality clinical practice.
- Strong leadership and staff development skills, commitment to patient centered, team-based care.
- Assist in budget development and manage departmental expenses.
- Analyze operational data along with access center to identify trends and opportunities for improvement.
- Facilitate referrals, prior authorizations, and scheduling for diagnostic testing and specialty services.
- Support clinical flow by collaborating with administrative and clinical staff to ensure efficient patient throughput.
- Support clinical staff to prepare patients for clinical visits, procedures, and interventions performed in the PM&R clinic (e.g., injections, baclofen pump management, EMG preparation, spasticity management).
- Ability to manage multiple priorities in a fast-paced clinical environment.
- Address patient concerns and service recovery in a timely and professional manner.
Other Information
Education Requirements:
- Bachelor's degree (BSN) preferred.
- RN NC LIC;BCLS
- Three years nursing experience with at least one year in a medical office or outpatient setting. 2 years previous supervisory experience required.
- Language Skills: Ability to read, analyze, and interpret clinical information and technical procedures. Ability to document clinical information. Ability to effectively communicate information and respond to questions from patients, physicians, family members and staff. Mathematical Skills: Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
Job Details
Legal Employer: STATE
Entity: UNC Faculty Physicians
Organization Unit: SOM P M & R Amb Care
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $41.45 - $59.58 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Yes
This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Salary : $41 - $60