What are the responsibilities and job description for the Patient Access Intake Specialist - Rockingham position at UNC Health Careers?
Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
This position is for the Pittsboro Audiology Clinic, with the core hours of Monday - Friday, 7:30 am - 4:00 pm. This position is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. It is also responsible for meeting departmental/organizational outcome targets for process accuracy and timeliness.
Responsibilities:
- Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
- Schedules all new and follow-up patient appointments as required, attempt to reschedule cancellations whenever possible and communicates cancellations to provider as necessary.
- Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure, and ensures documents are scanned/saved to correct location and are legible.
- Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients
- Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
- Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Also utilizes system work queues as a daily part of the registration process to minimize errors.
Other Information
Education Requirements:
● High School Diploma or GED
Professional Experience Requirements:
● Require two (2) years of customer service and/or clerical experience
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Patient Access RHC
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Schedule: Rotating
Location of Job: US:NC:Eden
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Salary : $40,800 - $51,700