Director, Cloud Operations

Unanet's Director of Cloud Operations will focus on ensuring the stability, reliability, security, and operational efficiency of all cloud-based solutions within the Architecture, Engineering & Construction (AEC) customer vertical. You will manage the teams, processes, and technologies that support the ongoing operation, maintenance, and optimization of SaaS products, delivering superior customer experiences, and meeting stringent service-level objectives. In addition, you will effectively collaborate with custom supporting teams and prioritize robust application security throughout all operations.

What You'll Do

• Lead daily operations for all AEC product lines in cloud environments, ensuring high availability, performance, scalability, and security
• Implement and manage Site Reliability Engineering (SRE) practices, monitoring, incident response, and root cause analysis to minimize downtime and resolve production issues promptly
• Develop and enforce operational standards, policies, and best practices for change management, release management, configuration management, and capacity planning
• Ensure all cloud operations and applications adhere to industry regulations, security protocols, and compliance requirements; lead initiatives to reinforce application security, including regular vulnerability assessments and security audits
• Coordinate and manage relationships with custom supporting teams, ensuring seamless integration of their services and alignment with overall cloud operations and security priorities
• Monitor and optimize cloud resource utilization to control costs while maintaining required service levels
• Collaborate with cloud service providers, internal engineering teams, product management, and customer support teams to align operational and security priorities with business goals
• Drive initiatives for automation, process efficiency, and proactive problem prevention across cloud operations and application security practices
• Build, mentor, and lead a high-performing Cloud Operations team, fostering a culture of accountability, innovation, continuous learning, and security awareness
• Define, track, and report on critical operational and security metrics (e.g., SLAs, uptime, incident response time, security incidents) to executive leadership and stakeholders
  
  

Who You Are

• 10 years' experience in cloud operations, infrastructure management, or service delivery for SaaS products, with at least 4 years in a people leadership role
• Proven expertise in cloud platforms (e.g., AWS, Azure) and SaaS operational models
• Demonstrated experience with SRE practices, automation, monitoring, incident management, and application security
• Strong understanding of security, compliance, and privacy requirements
• Excellent leadership, communication, and stakeholder management skills
• Track record of driving operational efficiency, cost management, service reliability, and application security at scale
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
  
  

Our Values

• We are a Team. Employees, customers, and partners working together.
• We are Customer-Focused. Customers are the heart of everything we do.
• We are Driven. Seeking exceptional outcomes.
• We Own our Success. Every employee has a stake in our company.
• We do the right thing and have fun in the process.
  
  

The salary range for this opportunity is $168,300-$205,000 per year. You will be eligible for employee equity as well as discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet's employee benefits plans and programs. For more details on Unanet's benefits offerings, please visit https://unanet.com/employee-benefits.

Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws.