What are the responsibilities and job description for the Clinical Care Coordinator position at Una Health LLC?
Clinical Care Coordinator – Patient Outreach
Una Health · Oklahoma City/Edmond Area
Flexible Schedule
About Una Health
Una Health is a growing care management company partnering with physicians, clinics and senior living communities across Oklahoma. We help close gaps in care so patients get the attention and support they deserve.
About the Role
This is an office-based position focused on patient outreach. You'll spend most of your day on the phone with patients, talking through their care needs, asking them questions and helping them stay on track, while coordinating closely with clinical teams. It's built for an experienced healthcare professional with strong customer service in an office or senior living setting who communicates well and stays on task without supervision.
Responsibilities
- Make regular outreach calls to patients, including seniors, as well as patients who maybe seen by primary care, neurologists, behavioral health, and other specialties
- Talk through care needs, collect data, ask questions and support follow-up
- Coordinate with providers, clinic staff and community partners
- Document all patient interactions accurately and on time
- Manage your own caseload and priorities
- Follow HIPAA and privacy guidelines
Requirements
- 5 years of experience in a clinical role as a CNA, CMA, HHA
- Must have held a CMA, CNA or HHA certification (current or previously active)
- Strong knowledge of medical terminology
- Comfortable spending most of the day on the phone with patients
- Excellent documentation and communication skills
- Comfortable with EMRs and diverse clinical software
- Able to pass a background check
Preferred
- Experience in senior living or a health clinic
- Experience with behavioral health patients
- Active CMA, CNA or HHA certification
What Makes You a Great Fit
- You have a proven work ethic and manage your time well without supervision
- You're warm with patients but know how to stay on task
- You take ownership of your work and follow through
We Offer
- $17–$20 per hour
- Flexible schedule, 20–32 hours per week, primarily weekdays with occasional weekends
- Paid training
- Meaningful work with a small, growing team
- PTO
Pay: $17.00 - $20.00 per hour
Expected hours: 20.0 – 32.0 per week
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $17 - $20