Branch Manager II

UMV – Branch Manager II

Salary: $75,000 - $80,000 per year potential bonuses

UMV is a private, employee-owned company contracted with the Alaska DMV to process vehicle related transactions and identification services. Our team helps eliminate long DMV lines by providing fast, accurate, and friendly service to Alaskans.

This leadership role is ideal for experienced supervisors, operations leaders, banking managers, hospitality managers and retail managers with strong customer service and team leadership backgrounds.

Success in this role requires strong leadership, operational oversight, attention to detail, accountability and the ability to support both employees and customers in a fast-paced compliance-driven environment at two locations.

Who We’re Looking For

Successful UMV managers typically have:

• Leadership or management experience in customer-facing environments

• Experience overseeing employees, schedules, and daily operations

• Strong attention to detail and organizational skills

• Ability to multitask and make decisions under pressure

• Experience handling financial transactions, balancing, or deposits

• Strong conflict resolution and interpersonal communication skills

• Ability to coach, motivate, and hold employees accountable

• Confidence reviewing policies and ensuring compliance standards are met

• Comfort using multiple computer systems and Microsoft Office products

• Ability to lead by example while maintaining professionalism and accountability

• Willingness to learn complex DMV procedures and company policies

• A strong commitment to customer service, operational consistency, team morale and development

Preferred backgrounds include:

• Bank Management

• Retail Management

• Hospitality Management

• Automotive Dealership Operations

• Administrative Operations Management

• Operations Management

• DMV Experience

Minimum Requirements

• Bachelor’s degree in business, marketing, finance or a related field; OR 3 years experience as a Branch Manager, Sales Manager or equivalent in lieu of degree

• Previous experience managing multiple locations preferred

• Valid Alaska driver's license with no major driving infractions

• Ability to pass a background check

• Management experience in a customer service environment

• Experience using computers and multiple software systems

• Ability to multitask while maintaining accuracy and professionalism

• Ability to stand for long periods and lift up to 50 lbs.

• Ability to travel as needed

What You Will Be Doing

You will oversee the daily operations of two branches located on Abbott and Jewel Lake while supporting employees, ensuring transaction accuracy, maintaining compliance, and delivering exceptional customer service.

This position combines operational leadership, team development, customer service management, and compliance oversight in a fast-paced environment.

Responsibilities

• Supervising and supporting two branches with a team of up to 10 employees

• Ensuring efficient branch opening and closing procedures

• Conducting DMV related transactions

• Using positive encouragement to motivate the team

• Reviewing DMV transactions for accuracy and compliance

• Assisting employees and customers with complex transaction questions

• Monitoring transaction activity, balancing, and branch deposits

• Creating schedules and validating employee time worked

• Conducting employee coaching, performance evaluations, and disciplinary actions

• Assisting with hiring, onboarding, and training new employees

• Leading team meetings and communicating company goals and expectations

• Collaborating with executive leadership on operational improvements and growth initiatives

• Maintaining branch appearance, professionalism, and operational standards

• Supporting sales growth through customer service and additional service offerings

• Ensuring compliance with company policies, DMV regulations, and state requirements

• Attending required meetings and leadership discussions

Accuracy & Compliance Expectations

Because UMV processes official DMV records:

• Work is audited internally and by the Alaska DMV

• Managers are expected to maintain and enforce high transaction accuracy standards

• Managers are responsible for ensuring employees follow standard operating procedures, compliance procedures, and company policies

Schedule

• Full-time position with additional hours as needed

• Business hours: Monday – Saturday between 9:00 AM – 6:00 PM

• Normal schedule is 5 days per week

• Schedule may vary based on operational needs

Customer volume varies seasonally. Summer months often have significantly higher transaction volume than winter months.

Compensation

Salary: $75,000 - $80,000 per year depending on experience

• Potential performance bonuses twice per year

• Leadership growth opportunities

• Employee ownership opportunities

Benefits

• Paid Time Off/Sick Leave

• Paid Holidays

• Healthcare

• Dental

• Vision

• 401k with 4% Company Match

• Paid Training

• Employee Referral Program

• Employee Ownership (Equity) with potential dividend payments

UMV offers advancement opportunities for leaders who demonstrate operational excellence, strong people leadership, and consistent performance.

About UMV

Our team operates with our FIERCE values:

With our “FIERCE” values, we aim to provide the most exceptional, upbeat, and empathetic customer service to Alaskans so they can enjoy their lives in this beautiful state we call home.

Find the Yes - Challenge accepted! - Willing to take on difficult projects, deadlines and tasks. Always go one step further for the clients.

Innovative - Creative Solutions - Find, design and create new pathways to success. Embrace new opportunities to provide additional services or business lines.

Empathy - We Care - About our employees - About our clients - About our Community - And about the challenges they all face.

Respect - Extend Grace - Honor yourself and others with a humble and appreciative demeanor.

Consistency - Right Way Always - The achievement of a level of performance that does not vary greatly in quality over time.

Excellence - Strive for Perfection - Everything we do is with maximum effort and quality, including opportunities for improvement.

We exist for one reason and one reason only. To save our clients time. We believe their time has value, and far more value than our small convenience fee. We strive to get our clients in and out in less than five minutes. Sometimes it takes a few extra, if they have multiple things to do, but for tags, titles, registrations, renewals and most common State of Alaska DMV forms, we are the very embodiment of fast, quality customer service.