What are the responsibilities and job description for the RV Resort Supervisor position at Umpqua Hospitality LLC?
Description
Responsible for daily operation, including supervising Front Desk staff, Guest Service Staff, Custodial staff and Maintenance staff. Responsible for providing exemplary guest service and maintaining high property standards.
ESSENTIAL FUNCTIONS:
- Assist RV Resort Manager with daily operations.
- Ensures and upholds the RV Resort commitment to provide exemplary guest service.
- Ensuring safety, understands emergency procedures and how to act upon them.
- Oversees guest registration, fee collection, reservations, group bookings, purchasing and accounting for RV Resort.
- Interview, select, train and supervise RV Resort staff.
- Train Front Desk Clerks, Custodians and Guest Service Attendants on job duties and proper use of equipment and supplies.
- Prepare weekly staff schedules to ensure adequate coverage.
- Review vendor invoices, and processes purchase requisitions and check disbursement requests.
- Monitor inventory and order operational, cleaning, and office supplies as needed.
- Perform Custodial, Front Desk and Guest Service Attendant duties when necessary.
- Conduct daily, weekly, monthly property inspections to ensure facilities, grounds, and work areas are clean and well maintained.
- Coordinate with the Maintenance Department regarding repairs and maintenance.
- Ensure staff maintain proper uniforms, badges, grooming, and professional appearance.
- Ensures effective, timely and accurate communications flow with regards to RV Resort policies and procedures.
- Maintains working relationships and communicates in a professional manner and friendly work environment with all departments.
- Encourages and demonstrates positive morale characteristics for all RV Resort Staff.
- Evaluates the job performance of each RV Resort employee. Make suggestions for improvement and corrective action for all RV Resort staff when necessary.
- Assist the RV Resort Manager during meetings or conduct regularly scheduled meetings for the RV Resort staff. Attend all department meetings and training sessions.
- Resolves or refers to management guest requests, concerns, complaints or suggestions in an effort to provide exceptional guest service.
- Perform and assists with other duties and responsibilities set forth by the RV Resort Manager.
Requirements
- 2 years of previous experience in Resort management.
- RV Resort experience preferred.
- Analytical/mathematics skills are essential.
- Excellent verbal and written communication skills.
- Able to read and comprehend written instructions.
- Excellent guest service approach in dealing with guests.
- Must be computer literate.
- Strong clerical experience required.
- Excellent organizational skills.
- Ability to handle multiple priorities and tasks.
- Ability to handle guest disputes.
- Current and valid Oregon Driver’s License with the ability to qualify for the UIDC’s Drivers Program.
- Ability to obtain and maintain an OLCC within 90 days of employment
- Ability to obtain Class I Gaming License