Manager, Care Navigation

MANAGER, CARE NAVIGATION

ONSITE, 3031 NE STEPHENS ST. ROSEBURG, PR 97470

EMLOYMENT TYPE: Full-Time, Exempt

About Umpqua Health

At Umpqua Health, we’re more than a healthcare organization—we’re a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County, Oregon. We provide integrated, whole-person care through primary care, specialty care, behavioral health services, and care coordination. Our collaborative approach ensures members receive high-quality, personalized care while supporting a stronger, healthier community.

POSITION PURPOSE

The Care Coordination Navigator (CCN) Manager provides leadership and oversight of Care Coordination Navigators at Umpqua Health Alliance (UHA), ensuring services align with Oregon Health Authority (OHA) regulations and Coordinated Care Organization (CCO) requirements. This role supports the delivery of whole-person, trauma-informed, and culturally responsive care across physical, behavioral, dental, developmental, and social needs. The CCN Manager fosters a culture of collaboration, quality, and accountability to improve member outcomes and satisfaction ensuring alignment with care coordination goals and organizational priorities.

Essential Job Responsibilities

• Supervise, mentor, and manage performance of Care Coordination Navigators, fostering a collaborative and high-performing team environment
• Ensure care coordination activities meet OHA and CCO requirements, including timely Health Risk Screenings, rising risk identification, and care transitions
• Oversee documentation, productivity, and quality standards in compliance with organizational and state regulations
• Monitor compliance with OAR 410-141-3860, 410-141-3865, and 410-141-3870; conduct quality reviews and implement corrective actions as needed
• Collaborate with interdisciplinary teams (physical, behavioral, dental, developmental, and social services) to support integrated, whole-person care
• Participate in meetings, committees, and workgroups to support care coordination and system integration
• Support recruitment, interviewing, hiring, onboarding, and ongoing training of staff
• Promote trauma-informed, culturally responsive, and evidence-based care coordination practices
• Identify process improvements to enhance workflows, efficiency, and member outcomes
• Track, analyze, and report performance metrics and quality initiatives
• Ensure professional, respectful, and trauma-informed communication with members, partners, and staff
• Support resolution of escalated issues and provide guidance on complex cases
• Effectively prioritize work, manage multiple responsibilities, and maintain strong attention to detail in a fast-paced environment
  
  

CHALLENGES

• Working with a variety of personalities, maintaining a consistent and fair communication styles
• Satisfying the needs of a fast-paced and challenging company
  
  

Minimum Qualifications

• Bachelor’s degree in healthcare, social work, or a related field required; Master’s degree preferred
• Strong clinical knowledge of health and/or social service needs of the served population, including medical terminology.
• Excellent interpersonal, written, and verbal communication skills, with the ability to interact professionally with diverse internal and external stakeholders.
• Demonstrated experience working effectively with individuals from diverse cultures and communities, including the ability to provide culturally responsive services
• Strong analytical, critical thinking, and problem-solving skills, with a high level of attention to detail.
• Proven ability to organize, prioritize, and manage multiple responsibilities in a fast-paced environment while maintaining focus under pressure.
• Proactive and adaptable, with the ability to take initiative, follow through, and respond effectively to changing priorities and business needs.
• Ability to work both independently and collaboratively within a team environment, exercising sound judgment and maintaining strict confidentiality.
• Commitment to continuous learning, with a willingness to take on new responsibilities in support of organizational goals.
• Valid driver’s license, access to a reliable vehicle, and ability to maintain required automobile insurance.
• Must not be suspended, excluded, or debarred from participation in federal healthcare programs (e.g., Medicare/Medicaid).
  
  

PREFERRED QUALIFICATIONS

• Prior experience in customer service and/or clinical settings
• Bilingual or translation skills preferred
  
  

SCHEDULE

Monday through Friday - 8:00am - 5:00pm; standard business hours with flexibility to meet service timelines.

SALARY

Wage Band 16: $59,585- $67,800

Benefits

• Salary is dependent on skills, experience, and education
• Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave
• Medical, dental, and vision insurance
• 401(k) with company match (fully vested immediately)
• Company-sponsored life insurance and additional benefits
• Fitness reimbursement program
• Tuition reimbursement and more
  
  

Why Umpqua Health?

We are committed to advancing health equity by collaborating across communities, addressing systemic barriers, and ensuring fair access to care and resources. At Umpqua Health, every team member plays a vital role in making a meaningful impact, empowering healthier lives and strengthening the communities we serve.

Inclusive Culture

We foster a respectful, inclusive environment where employees feel valued, supported, and empowered.

Growth & Development

We support ongoing learning through mentorship, clear career pathways, and professional development opportunities.

Work/Life Balance

We promote flexibility and well-being so employees can thrive both professionally and personally.

Equal Opportunity

Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.

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