What are the responsibilities and job description for the Patient Services Representative position at Umpqua Health Newton Creek?
On Site: Monday- Friday 10am-7pm PST, one Saturday each month
At Umpqua Health, we believe great care starts with great people. We're on a mission to improve lives in our community by making healthcare more accessible, compassionate, and effective. Join a team that values integrity, collaboration, and innovation every step of the way.
As a Patient Services Representative (PSR), you're the face and voice of Umpqua Health. Whether greeting patients at the front desk or handling calls, you’ll help make every patient feel heard, supported, and taken care of. Your work helps drive operational excellence and supports high-quality, patient-centered care.
What You’ll Do
Patient Interaction & Communication
- Greet and assist patients and visitors with warmth, professionalism, and empathy
- Check-in patients by verifying and updating demographic and insurance information
- Notify clinical staff promptly of patient arrivals
- Answer incoming phone calls, route messages, and respond to patient inquiries
- Schedule, reschedule, and confirm appointments using the EMR
- Provide directions and general information about clinical services and procedures
Administrative & Clerical Support
- Maintain accurate and timely documentation in the EMR and Docutrak systems
- Accurately enter patient information, authorizations, and clinical notes into records
- Ensure waiting areas and front desk workspaces are clean, organized, and stocked
- Sort and distribute mail, faxes, and other incoming documentation
- Prepare, scan, and file paperwork, ensuring confidentiality and compliance with HIPAA
- Perform daily self-audits to ensure the accuracy and quality of data entry and tasks
Insurance, Billing & Operational Duties
- Verify insurance eligibility and coverage for Oregon Health Plan, Medicare, and commercial plans
- Collect and process patient co-pays and other payments
- Assist patients with basic billing questions and refer to complex issues appropriately
- Support billing processes by entering and tracking authorizations as needed
- Maintain familiarity with insurance updates and coverage requirements
Team Support & Communication
- Assist with preparation of daily schedules for clinical teams
- Support providers and clinical staff with administrative and operational needs
- Alert supervisor to any issues, delays, or abnormalities that arise during the workday
- Collaborate with coworkers and leadership to improve workflows and patient experience
- Perform other duties as assigned to help fulfill Umpqua Health’s mission, vision, and values
What You’ll Bring
- High school diploma or equivalent required
- Minimum 1 year of experience in customer service, healthcare, or front-desk role
- Strong communication skills with a calm, friendly, and helpful demeanor
- High level of attention to detail, time management, and organization
- Comfort with Microsoft Office
- Ability to maintain professionalism and confidentiality in a fast-paced environment
- Bilingual fluency in Spanish
- Experience with EHR software, preferably eClinicalWorks
Compensation varies based on experience, education, and location: $18-$21/hr
We care about our team just as much as we care about our community. When you join Umpqua Health, you’ll get access to:
- Medical, Dental & Vision Plans
- Health & Flexible Spending Accounts
- PTO Paid Holidays
- 401(k) Retirement Plan Paid Family Leave
- Employee Assistance Programs
- Short & Long-Term Disability Insurance
- Career Advancement Opportunities
Salary : $18 - $21