Testing Center Coordinator/Housing Assistant

Umpqua Community College is looking for a Testing Center Coordinator/Housing Assistant to support a variety of campus services and operations.

This position serves as an important point of connection for students, faculty, residents, and community members. You'll coordinate testing services, support campus housing operations, collaborate with colleagues across departments, and contribute to projects and events that improve the student experience.

We're looking for someone who is comfortable initiating conversations, building positive working relationships, and following through on commitments. You'll need strong organizational skills, sound judgment, and the ability to adapt as college needs change. Just as importantly, you'll be willing to roll up your sleeves when hands-on work is needed.

This is a varied, active role that combines people-focused service with technology, administrative coordination, and physical tasks. The balance of responsibilities may shift throughout the year based on college needs.

• Schedule exams for students, faculty, and external certification candidates.
• Proctor tests while strictly maintaining academic integrity and security protocols.
• Coordinate accommodations with the disability services office for eligible students.
• Manage technology including testing software, secure browsers, and hardware updates.
• Maintain records of all testing fee collections, scores, and incident reports.

• Manage check-ins and check-outs for residents.
• Coordinate room turnarounds with housing, facilities, custodial, and maintenance staff.
• Perform maintenance tasks over summer months such as furniture removal, furniture assembly, and all general upkeep of room and building conditions.
• Assists with other housing projects as directed by Director of Student Community Services.

• Recruitment and Enrollment – help coordinate large-scale institutional events such as open houses, orientation, and graduation
• Communication & Outreach – help create a standard operating procedure library
• Technology & Process Improvement – help audit student services websites for accuracy and updated information; identify accessibility issues.
• Other tasks as assigned.

• Exceptional verbal and written skills for handling sensitive student data.
• Proven ability to manage competing priorities across different departments.
• Secure necessary tools, equipment, and materials to complete assignments.
• Basic knowledge of plumbing, electrical and building related repair skills.
• Performs manual labor.
• Understand and carry out oral and written instructions.
• Ability to communicate effectively with people of diverse ages and backgrounds, in groups or individually.
• Ability to read, review, understand and apply concepts presented in training programs, conferences, federal and state regulations, professional literature, and other related materials.
• Ability to consistently work within the framework of collegiality and teamwork.
• Ability and willingness to provide quality customer service.
• Ability to work without supervision.
• Knowledge of: Tools, materials, methods, and terminology used in building and maintenance. 
• Bending, crouching, gripping hands & fingers, hearing alarms, hearing voice conversation, kneeling, carrying and lifting 25-60 pounds, reaching, sitting, standing, stooping, twisting body, walking, and other physical demands required in various work environments.

• Associate’s degree or equivalent professional experience.
• 2 years in higher education and/or administrative roles. 
• Proficiency with multiple technology programs and troubleshooting (e.g., Maxient, Banner, Canvas, eRezlife).

• Ability to obtain and maintain required certifications for assigned testing platforms.

Enrollment restriction: Applicants must not have been enrolled as a student at any institution during the six months immediately preceding employment and may not be enrolled at any institution while employed in this position.

SPECIAL INSTRUCTIONS TO APPLICANTS:
For full consideration applicants must submit with their application all of the following:

1. A cover letter which addresses your interest in Umpqua Community College and how you would excel in this position.
2. Current resume that includes educational and professional work experience.
3. A list of 3 professional references listing contact information including email address.

VETERAN'S PREFERENCE STATEMENT:
Umpqua Community College provides employment preference to qualified veterans in accordance with ORS 408.225, 408.230, and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum qualifications for the position and electronically attaches the required documentation at the time of application.

Required Documentation: 

Applicants claiming veteran's presence must submit one of the following:

• Member Copy 4 of the Certificate of Released or Discharged from Active Duty (DD Form 214 or 215) or
• Letter from the U.S. Department of Veterans Affairs including receipt of a non-service connected pension. Disabled veterans must also submit a copy of their Veterans Disability Preference Letter from the Department of Veterans Affairs.

• Request military service records: https://www.archives.gov/veterans/military-service-records
• Veterans Preference information: https://www.oregon.gov/boli/workers/pages/veterans-preference.aspx

Salary : $22