Receptionist - Community Pathways Program (Temporary Position)

Receptionist Job Compensation:

$16.03 to $20.04/Hourly (depending on experience).

Receptionist Job Responsibilities:

1. Answer phones, schedule appointments, and provide program information to applicants.

2. Will coordinate and perform administrative activities and support by storing, retrieving, and integrating information for dissemination to staff and clients, answers and relays calls and messages, with follow-up to recipient in a professional manner.

3. Provide efficient, interactive intake services for CPP by phone, face-to face or by mail to determine program eligibility using 125% FPL standards.

4. Enter program applications into the CPP electronic data system timely and accurately.

5. Provide quick, pro-active response to prevent disconnections, adhering to respond within 48 hours from time of request per written crisis policy.

6. It is required to use a multi-line phone system and a variety of office equipment, such as fax machines, photocopiers, scanners, iPads, computers.

7. Verify earned and unearned income, including wages, child support, TANF, Social Security, Unemployment Insurance, etc.

8. Respond to applicant questions, assist with verification, and carry out benefits processing in a timely manner.

9. Make referrals to our partners program for CPP participants.

10. Work as a team member to make CPP program run as efficiently as possible.

11. Attend training, meetings and perform other duties as assigned.

12. Provide efficient, interactive intake services for the FPL (Federal Poverty Level Income) face-to -face or by mail to determine program eligibility.

13. Follow up with clients, partners, and maintain accurate, confidential client files for FPL cases.

14. Performs special projects and other related duties as assigned.

Receptionist Job Qualifications:

1. High school diploma required. Associate or bachelor’s degree, or a minimum of two years of experience in CPP or similar community service programs, preferred.

2. Minimum of two years of administrative experience in an office environment, including managing a multi-line phone system. Case management experience is a definite plus.

3. Demonstrated ability to work independently within established policies, procedures, and guidelines.

4. Strong interpersonal and communication skills, including the ability to effectively de-escalate challenging or sensitive client situations while maintaining professionalism in a high-volume, client-facing environment.

5. Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook), with the ability to accurately enter data into program systems.

6. Ability to work flexible and irregular hours, including on-call evening hours as needed.

7. Bilingual in English and Spanish (verbal and written) preferred.

Work Environment, Physical, and Sensory Demands:

The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions.

1. Employee is frequently required to stand, walk, sit, and bend.

2. Occasionally required to lift and /or move up to 30 lbs.

3. Frequently exposed to moderate temperatures, generally encountered in a controlled and uncontrolled temperature environment.

4. Noise level in this work is usually quiet to moderate.

Tools & Equipment Used:

1. Phones, computer system

2. Fax machine, scanner, copy machine, computer, Web based software

3. First aid equipment, fire extinguisher. Usage varies by position

Additional Eligibility Requirements:

N/A

UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary : $16 - $20