Director of Family Housing Hub & Coordinated Entry

Job Title: Director of Family Housing Hub & Coordinated Entry

Supervisor: Chief Programs Officer

Classification: Exempt

Hiring Salary Range: $82,000 - $85,000 per year

About UMOM New Day Centers

Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With an annual operating budget of $23 million dollars, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system.

Position Description

The Director of Family Housing Hub & Coordinated Entry provides strategic leadership and operational oversight of UMOM's Family Housing Hub and Maricopa County's family Coordinated Entry system. This position oversees community access, assessment, referral, diversion, rapid resolution, and system coordination efforts that help families quickly connect to appropriate housing resources and services.

Working closely with community partners, funders, and UMOM Leadership, the Director advances strategies that improve system accessibility, efficiency, and effectiveness while supporting positive outcomes for families experiencing housing instability or homelessness. The Director also provides leadership for diversion and rapid resolution strategies that help families resolve housing crises and avoid unnecessary entry into homelessness whenever possible.

Essential Duties and Responsibilities

Program Management & Development

• Directs the operations of UMOM's Family Housing Hub, including program administration, partnership management, service delivery, and contract compliance.
• Leads and manages the Family Coordinated Entry System, ensuring equitable, efficient, and timely processes for assessing, prioritizing, and referring families experiencing homelessness.
• Oversees the development, implementation, and continuous improvement of Coordinated Entry policies, procedures, and performance standards.
• Monitors grant performance, spending, operational metrics, and system outcomes to ensure established programmatic and financial goals are achieved.
• Ensures partner agencies participate in Coordinated Entry in accordance with established policies, procedures, and Memoranda of Understanding (MOUs).
• Evaluates and strengthens family access points, referral pathways, and community partnerships throughout Maricopa County.
• Oversees diversion and rapid resolution strategies designed to help families avoid homelessness, reduce shelter entry, and improve housing stability outcomes.
• Coordinates community partnerships and resource deployment efforts that support housing crisis resolution and strengthen the family homelessness response system.
• Ensures services remain responsive to community needs, funder requirements, evidence-based practices, and emerging trends in homelessness response.

Program Leadership

• Provides strategic leadership for the Family Housing Hub, Family Coordinated Entry System, and related community initiatives.
• Serves as a key community representative and convener, fostering collaboration among providers, funders, government agencies, Continuum of Care partners, and other stakeholders.
• Oversees departmental budgets and reviews financial performance to ensure responsible stewardship of resources.
• Supervises Family Housing Hub staff, including hiring, onboarding, coaching, performance management, professional development, succession planning, and disciplinary action when necessary.
• Serves as the primary point of contact for contract monitoring, audits, compliance reviews, accreditation activities, and funder site visits.
• Initiates and maintains strategic partnerships that improve access to services and outcomes for families experiencing homelessness.
• Identifies opportunities for innovation, system improvement, sustainability, and continuous quality improvement.
• Partners with Finance, Development, and Executive Leadership to support funding opportunities, strategic initiatives, and long-term system development.

Program Evaluation

• Ensures compliance with UMOM's data quality standards, reporting requirements, and performance expectations.
• Implements performance improvement processes in partnership with the Data & Evaluation Team to strengthen system effectiveness and participant outcomes.
• Promotes a data-driven and outcomes-based culture across all teams supervised by this role.
• Oversees the collection, analysis, and reporting of performance measures to demonstrate system effectiveness, efficiency, equity, and impact.
• Leads efforts to meet or exceed established performance indicators related to assessment timeliness, referral outcomes, partner engagement, diversion and rapid resolution outcomes, access point effectiveness, and overall Coordinated Entry performance.

Other duties as assigned by Leadership and/or Executives.

Qualifications and Competency Requirements

Experience and Education

• Bachelor's degree in Social Work, Human Services, Public Administration, Nonprofit Management, Business Administration, or a related field strongly preferred.
• Equivalent combinations of education, training, and relevant professional experience may be considered.
• Minimum five years of progressively responsible experience in homelessness response, coordinated entry systems, social services, nonprofit management, community engagement, or related fields.
• Minimum three years of management or supervisory experience.
• Experience managing grant-funded programs, contracts, budgets, partnerships, and performance outcomes preferred.
• Demonstrated ability to lead teams, facilitate systems change, implement strategic initiatives, and drive measurable outcomes.
• Knowledge of homelessness response systems, Coordinated Entry principles, diversion practices, and community-based service delivery strongly preferred.
• Excellent written, verbal, facilitation, public speaking, and interpersonal communication skills.

Computer Skills

• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Experience with HMIS and other data management systems preferred.

Compliance

• Valid Level One Fingerprint Clearance Card or the ability to obtain one.
• Ability to clear the Central Registry Screening from the Department of Child Safety and Adult Protective Services.
• Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested.
• Valid Arizona Driver's License and a driving record that falls within UMOM policy.
• 50/100level of car insurance coverage.
• This is a Safety Sensitive position.

Physical Activities and Working Conditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

• This position is typically performed in an interior, environmentally controlled office setting. Duties require extended periods of time working on a computer and operating standard office equipment, including telephones, printers, copiers, and associated technology peripherals.

Additional Attributes

• Willingness to embrace and actively support the unique culture and values of UMOM.
• Demonstrates commitment to trauma-informed, client-centered, and strengths-based service delivery.
• Demonstrates cultural humility and the ability to effectively work with diverse populations.
• Ability to exercise excellent independent judgment and take ownership of decisions.
• Ability to think broadly and strategically with a systems-level perspective.
• Ability to manage multiple priorities while maintaining attention to detail.
• Ability to work independently and collaboratively within a complex community partnership environment.
• Ability to organize, prioritize, delegate appropriately, and meet deadlines.
• Ability to cope with and embrace change, complexity, risk, and uncertainty.
• Ability to develop strong relationships within a fast-paced, collaborative environment that values diverse perspectives.
• Commitment to continuous improvement and data-informed decision-making.

Work Schedule

The typical schedule for this position is Monday-Friday, normal business hours, and may include occasional nights and weekends as needed to support the needs of the position and the organization.

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $82,000 - $85,000