Supervisor - Patient Access* Patient Access & Central Scheduling* Days 40hrs/wk

Under the direction of the Manager – Patient Access, the Supervisor – Patient Access and Central Scheduling assists with planning and coordinating pre-service oversight and day-to-day operations for the department. Operations included registration, central scheduling, authorization validation, estimates and pre-service collections. This position will serve as a liaison between the department, physician offices, hospital departments, and offsite clinics.

Knowledge, Skills and Abilities:

• Meets one of the following requirements:
  1. Associate’s degree in healthcare, business, human resources, information technology, or related field and minimum of three (3) years’ experience in revenue cycle;
  2. High school diploma or GED and a minimum five (5) years’ experience in revenue cycle areas with previous supervisory may be substituted in lieu of degree.
• Bachelor’s degree in healthcare, business, human resources, information technology, or related field preferred.
• Certified Healthcare Access Associate (CHAA) and/or Certified Healthcare Access Management (CHAM) must be obtained within one year of hire.
• Able to travel to any off-site location as needed.
• Strong project management skills with the ability to supervise multiple projects.
• Able to multitask, prioritize, and manage time efficiently.

Essential Functions and Responsibilities:

1. Works in conjunction with the Manager to recruit, hire, counsel and conduct performance conversations and evaluations according to hospitalpolicies and procedures. Conducts and/or participates in departmental ormultidisciplinary meetings.
2. Approves staff time and attendance in API Symplr, documents employee absenteeism and tardiness occurrencesaccording to the hospital policy and arranges for coverage when
3. Evaluates performance, mentors and coaches direct reports to ensure staff development and the implementation of goals, KPI’s and objectives are achieved.
4. Monitors departmental productivity and effectiveness and produces meaningful scorecards. Maintains appropriate staffing levels (productivity) and oversees daily operations and schedules.
5. Works in conjunction with the Manager to identify cost effective strategies and maintain fiscal accountability by managing staffing allocations and meeting budget parameters.
6. Works with Manager to develop and implement employee education and training programs to enhance employee performance and promote development to achieve departmental goals.
7. Provides operational guidance and direction to staff to ensure service integration,
   effective coordination of departmental work activities and quality job
8. Assumes day-to-day accountability for the high-quality delivery of patient access services through consistent application of policies, procedures, protocols and standards. Maintains a working knowledge of Federal, State and Local regulations that impact areas of responsibility.
9. Represents Manager in problem resolution, as needed.
10. Performs all responsibilities of direct reports on the unit when needed.
11. Demonstrates system thinking vs silo thinking.
12. Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.