Systems Support Specialist

Company Description

Welcome to AT-PAC! We are pleased to have you as part of our team and hope you will find your employment both challenging and rewarding. AT-PAC is world leading scaffolding manufacturer and supplier offering a high quality and globally certified Ringlock system and supplementary access products to industrial and construction customers across the oil & gas, mining, refining, power, infrastructure, and commercial construction sectors. Established in 1995, AT-PAC has continued to develop its global supply chain, manufacturing, product development, engineering, and technical support to service some of the world’s largest projects with some of the industry’s biggest names. Headquartered in Atlanta, Georgia (USA), AT-PAC has 13 branches located strategically throughout the United States, Canada, Australia, the United Kingdom, and Europe. In addition, AT-PAC has a dedicated quality control and technical management office located in Wuxi, China.

Job Description

Own process documentation, compliance alignment, and controlled master data to ensure operational accuracy and audit integrity.

They are the process gatekeeper execution support, not just a document writer.

Process Documentation & Governance

Develop and maintain SOPs for:

• Parts
• GHQ Customers/Suppliers
• New Company / Site Configurations
• HR Helpdesk ticket process
• Map regional administrative and operational processes
• Maintain controlled document library
• Ensure audit traceability and revision control

Master Data Management

• Master Data Management in legacy and future oneERP
• Parts, Customers, Suppliers
• New Company/Site configuration entries
• Helpdesk DON ticket logging & validation
• Supporting audit-required data adjustments
• Documentation and mapping of legacy data and future oneERP

This ensures:

• Data consistency
• Controlled master data creation, change management, and maintenance
• Reduced duplicate or incorrect setups
• Audit defensibility

Compliance & Audit Support

• Ensure documentation matches system behavior
• Validate processes meet ISO requirements
• Support audit prep and evidence gathering
• Monitor adherence to defined procedures

Training & Operational Support

• Train users in documented procedures
• Support interface projects, data mapping, documentation ( i.e.: Rapid Response interface)
• Assist with system releases, upgrades, new features - testing, deployment and process validation

Qualifications

• Experience in master data management in ERP systems
• ISO or quality systems exposure
• Strong documentation skills
• Detail-oriented mindset
• Comfortable following structured governance
• This is NOT a pure ISO auditor.
• This is NOT a pure data entry clerk.
• This is a hybrid systems/process control role.

Additional Information

• Safety and Security: Observes safety and security procedures, uses equipment and materials properly. Reports potentially unsafe conditions,
• Communication: Good written and verbal communication, organized thought processes, polite and respectful of others, adapts presentations to the audience.
• Workload Management: Timely completion of projects, makes time for unplanned assignments, adapts to changing priorities.
• Ethics and Integrity: Perceived fairness; tolerance; honesty; consistent in application of policies and procedures. Works with integrity; Upholds organizational values.
• Flexibility: Able to adapt behavior, opinions, tactics, and strategies to different situations, individuals, or changing priorities.

Teamwork: Respects all members; solicits other’s opinions; supports and complies with team decisions; shares useful