Commerical Officer Manager

Company Description

Operating within the newly established umdasch Industrial Solutions division, AT-PAC is a global leader in scaffolding solutions. Specializing in the industrial market segment, AT-PAC focuses on serving all scaffold contractors and industrial service companies across a variety of sectors.

AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka’s 150-year legacy in formwork and shoring. This strategic move reinforced AT-PAC’s commitment to strengthening its global market position and delivering exceptional solutions to the industrial sector. Since then, AT-PAC has taken on the role of competence center for scaffolding within the Umdasch Group, ensuring a unified supply model and facilitating the seamless sharing of expertise and resources across divisions.

Looking ahead, AT-PAC will continue to drive innovation, focusing on the technical development of its scaffolding systems and digital solutions. As we expand our global footprint, we remain dedicated to delivering safety and efficiency through our scaffolding solutions and drive the success of industrial projects worldwide.

Job Description

The Commercial Office Manager handles all aspects of office operations including order processing, business planning, and administration of the daily operations tasks also HSE procedures of the Distribution Center. He/she reports directly to the Distribution Director of Operations.

• Full responsibility for all commercial office aspects of Distribution Center operations.
• Coordinates with Commercial Operations staff including Customer Service Representative(s) as applicable.
• Assures all physical activities conducted by yard operations are recorded and processed using our in-house order processing systems in a timely manner.
• Coordinates Commercial Office administrative activities and documentation in association with our external distribution yard.
• Coordinates with Inbound Logistics that orders physically received and are properly documented and received into our order processing system accordingly.
• Oversees that orders physically shipped out of the DC are properly documented and processed to our order processing system accordingly.
• Ensures that returns of rental material are processed according to company standards.
• Ensures timely and accurate billing of all product sales and services provided.
• Handles, resolves and addresses complaint management for all Operations related customer complaints.
• Creates, generates and distributes a large volume of spreadsheets and reports.
• Reviews internal procedures, recommends process improvements and ensures compliance to existing Doka / AT-PAC corporate processes and standards.
• Maintains Health and Safety procedures and records.

Other Responsibilities/Peripheral Functions

• Travel as required.
• Other duties/projects as assigned, including participating in company committees/teams.
• Assists in ensuring safe working practices and a safe working environment.

• Complies with all corporate policies and business practices.

Operational support, especially within compliance, procurement, and health and safety management

Qualifications

• Bachelor’s Degree required, concentration in Operations, Controlling or Logistics preferred.
• Recent management experience in administration, operations or logistics.
• Facilitates projects and effectively manages multiple tasks.
• Excellent communication skills including an excellent command of English (speaking, reading, writing).
• Qualitative abilities including strong analytical skills, technical proficiency and effective problem-solving skills.
• Proficient using Microsoft Office applications; advanced Excel required.
• Willing and able to learn new computer systems, products, concepts and techniques.
• Possesses strong leadership skills, effectively manages a diverse team and achieves results
• Able to work as an organized team player in a results-driven, fast-paced environment

This position involves extensive daily interaction with colleagues, management and customers. Communicates effectively with all levels of management both internally and externally.

This position requires the ability to think strategically and analytically. Able to envision the broader picture and understand the impact of his/her accountabilities as they relate to the entire company. Position requires the ability to work in a fast-paced environment and the ability to be organized and manage time to meet deadlines.

Working conditions of an office environment: dry, cool, and well lighted.

Visits to the warehouse and equipment yard with exposure to noise, dust and at times extreme weather conditions.

Additional Information

AT-PAC offers terrific career opportunities, competitive compensation, comprehensive benefits.

Why Join AT-PAC?

• Be part of a global leader in engineered scaffolding solutions.
• Shape the future of engineering excellence across continents.
• Work in a collaborative, innovative, and purpose-driven environment.