Restaurant Assistant General Manager

Restaurant Assistant General Manager — Umbo & Siren Lounge

• Scope: 1 dedicated AGM
• Salary Range: $70k-$85k
• Special Requirement: This individual needs a very strong Bar/Mixologist background.

Position Overview

The Restaurant Assistant General Manager (AGM) supports the General Manager (GM) in overseeing daily restaurant operations, managing staff, and ensuring a high-quality guest experience. The AGM is instrumental in promoting teamwork, ensuring compliance with food safety standards, and helping to achieve the restaurant's financial goals. This role combines operational leadership, staff management, and customer service to maintain a positive, welcoming environment for guests and employees.

Key Responsibilities

Operational Support:

• Assist the GM in managing day-to-day operations to ensure smooth and efficient service.
• Oversee restaurant opening and closing procedures as needed.
• Monitor inventory levels and assist with ordering supplies.
• Ensure all areas of the restaurant meet cleanliness, sanitation, and safety standards.

Staff Supervision:

• Support in hiring, training, and developing team members.
• Lead and motivate staff, promoting a positive team environment.
• Manage employee scheduling and ensure proper staffing during peak hours.
• Address employee concerns, provide feedback, and participate in performance evaluations.

Customer Service Excellence:

• Maintain a high standard of guest satisfaction by ensuring prompt, friendly service.
• Respond to guest complaints and work to resolve issues quickly and effectively.
• Ensure that all customer interactions reflect the restaurant's standards and values.

Financial Management Assistance:

• Assist the GM in managing budgets and monitoring financial performance.
• Help track sales, labor, and food costs, working to optimize profitability.
• Support initiatives to drive revenue growth, such as upselling and promotions.

Compliance and Safety:

• Enforce compliance with health, safety, and food handling regulations.
• Support in training staff on food safety, hygiene, and sanitation practices.
• Ensure the restaurant adheres to all local, state, and federal laws and regulations.

Team Leadership and Development:

• Serve as a role model for team members, setting a standard of excellence in work ethic and customer service.
• Address any team conflicts professionally and work to build a cohesive team.
• Assist in staff training, fostering professional growth and development.

Marketing and Community Engagement (if applicable):

• Help the GM in implementing local marketing efforts to increase restaurant visibility.
• Engage with the local community and build relationships with guests and vendors.
• Participate in community events and initiatives that enhance the restaurant’s profile.