What are the responsibilities and job description for the Visitor Ambassador, 40 Hours, Days position at UMass Memorial Health?
Requisition #: 233516
Title: Visitor Ambassador
Department: Visitor Screening Ambassadors
Location: UMass Memorial Medical Center
Grade: ADM5
Posting Date: 11/21/22
Shift: Days, 12:00p-8:30p
Status: Non-Exempt
Union: SHARE
Hours: 40 Hours, includes every third weekend and holiday.
Shift Length: 8 Hours
Position Summary:
Acts as the customer service informational resource for patients, families and visitors as they enter the hospital. Works collaboratively with other departments to ensure patient/customer satisfaction.
Major Responsibilities:
- Ensures that patients and visitors are greeted in a prompt and courteous manner and provided with accurate information regarding services, fostering a positive image of UMass Memorial Medical Center. Provides patients, visitors and callers with basic patient status information as well as patient visiting times and procedures. Produces and provides standardized directions to UMMMC facilities. Ensures that procedures for patient security and confidentiality are followed.
- Assists with the visitor management program which will include screening, documenting data into the computer, tracking visitor location and possible temperature checks.
- Utilizes computers to access daily schedule of patients and sites of service and provides patients with appointment schedules and appointment information as necessary. References information on patient location, admissions and discharges, patient phone numbers and visitor instructions.
- Manages a high volume of telephone calls concerning patients, visitors, vendors and staff. Helps arrange taxi or other basic transportation. Monitors visitor activities in the lobby area and notifies Security of potential problems. Arranges for escorts for patients and visitors to assigned areas.
- Distributes PPE to employees, patients and visitors.
Position Qualifications:
License/Certification/Education:
Required:
- High School graduate or equivalent.
Experience/Skills:
Required:
- Strong customer service (1 year ) and communication skills.
- Phone and computer skills
- Ability to multitask and prioritize.
- Familiarity with basic medical terminology.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
