Commercial Account Manager

Overview

Auto Plus is a leading automotive aftermarket parts distributor in the US. We bring together unmatched expertise with best-in-class parts and customer service for the most reliable automotive aftermarket parts store experience. Headquartered in Kennesaw, Georgia, Auto Plus has more than 4,000 Team Members with decades of experience in the automotive aftermarket industry, united to deliver on our Auto Plus Promise: We exceed expectations with expertise at every turn. Auto Plus has more than 300 locations, including corporate-owned stores, independent Auto Plus member locations and commercial parts-focused Pep Boys retail stores, and 21 distribution centers. We aspire to be the most trusted business partner and employer in the automotive aftermarket.

Position Summary

The Commercial Account Manager is responsible for creating customer value through establishing long-term customer relationships that lead to increased overall sales and profitability for the company.

This position will support 4 stores in Charlotte and Brevard, NC and Florence and Conway, SC. This position will travel overnight 1 - 2 nights each week.

Duties and Responsibilities

• Meet or exceed weekly, monthly and annual sales and service goals. Develop plans, with management, to achieve these goals and objectives. Develop new customers to meet sales goals.
• Make regular, planned sales calls to all customers and utilize the assistance of factor representatives to make field calls in order to leverage the company's sales and/or service efforts.
• Maintain knowledge of the company's selling system principles. Ensure all paperwork is accurate and complete.
• Develop and maintain positive customer relationships. Serve customer needs at all times in a way that ends in a satisfied customer and a sale for the company.
• Assist in the collection of accounts receivable for accounts that require a weekly change and/or are delinquent according to company credit terms.
• Develop new ideas that will help improve company image, sales and operations.
• Communicate to store and divisional general manager's information observed and gathered in the field regarding customer service and support level, new or existing customers, competitors and wholesale marketing programs.
• Additional duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent is required
• Associate degree in business administration, management, marketing or similar is required
• Bachelor degree in business administration, marketing, operations or similar is preferred
• 2 years automotive parts outside sales experience is required
• Bilingual (English/Spanish) is highly preferred
• Strong sales experience
• Comfortable utilizing up-selling techniques
• Experience cold calling customers
• Ability to exercise judgement and to work independently.
• Strong customer service skills
• Ability to handle difficult customer situations
• Strong verbal communication skills
• Demonstrated consistency, accuracy and follow-through
• Extensive product knowledge or the ability to obtain product knowledge
• Must maintain a valid driver's license that meets the criteria under company policy

Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Repetitive movement of hands and fingers, typing or writing.
• Occasional standing and walking.
• Reach with hands and arms.
• Frequent travel.
• Talk and hear.
• Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.
• High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.