What are the responsibilities and job description for the Enterprise IT Service Desk Technician position at Ultratec, Inc.?
JOB REQUIREMENTS: Ultratec, Inc., located on the west side of Madison,
is the worldwide leader in developing new technologies for the deaf and
hard of hearing population. Today, our equipment is recognized as the
standard for excellence in text telecommunications. Ultratec, Inc. is
actively seeking an Enterprise IT Service Desk Technician to join our
team. This full-time position offers a Monday - Friday, first shift,
on-site schedule, a competitive starting wage, a full benefits package,
and a casual work environment. Absent undue hardship, Ultratec will make
reasonable accommodations for religious beliefs and individuals with
disabilities. Ultratec\'s most recent endeavor, the Captioned Telephone
(CapTel), continues to demonstrate how we have revolutionized the
industry with cutting edge products that transform the lives of
individuals around the world. Position Summary: The Enterprise IT
Service Desk Technician is primarily responsible for initial level 1
triage support of all technical-related issues. In this position, you
will assist in deploying, supporting, and maintaining corporate and
platform application support of Ultratec\'s systems and products.
Schedule: Regular business hours are 8:00 AM to 5:00 PM Monday through
Friday Onsite, On-call And After-hours Responsibilities May Be Required
on a rotating basis. Essential Functions and Responsibilities: (Nothing
in this job description restricts management\'s right to assign or
reassign duties and responsibilities to this job at any time). Support
PC and LAN/WAN issues. Process and maintain Helpdesk tickets. Performs
basic computer hardware and software maintenance, repairs, and
installations. Follows established process and procedures to plan,
install, test, and implement computer system hardware or software
technologies. Maintain a positive work environment by providing daily
support and assistance. Communicate technical information, both verbal
and written to a wide range of end-users, peers, and customers. Prepare
and maintain documentation and standards of work. \*\*\*\*\* OTHER
EXPERIENCE AND QUALIFICATIONS: Required Technical Skills: Technical/IS
Degree completed or in process, certifications, or equivalent
experience. 1-2 years of hands-on Hardware Break/Fix experience highly
preferred. General knowledge in workstation support in a Microsoft
Windows Environment. LAN/WAN Experience Preferred. Setup And
configuration of Windows workstations on a LAN. Strong skills in
troubleshooting and repair of workstations and networks. Strong people
skills ability to both listen and communicate effectively. Proven
leadership skills. Strong organizational skills. Ability to research
solutions or information regarding technical issues. Required Soft
Skills: Customer service focused individual with the ability to handle
customer interactions with diplomacy and tact. Excellent interpersonal
skills with the ability to gauge the customer\'s technical ability and
communicate with them in an appropriate technical or non-technical
language. Must have a good command of the English language to provide
effective phone, desk-side, and email support. Ability to handle
confidential information in an appropriate manner. Physical
Requirements: Ability to lift and/or carry 15-30 lbs. or more and push
and pull carts when necessary. All qualified applicants will receive
considerations for employment without regard to sex, race, color,
national origin or ancestry, age, disability, marital status, veteran
status, student status, physical appearance, sexual orientation,
political beliefs, religion, genetic information, gender identity, a
less than honorable discharge from the military, and any other status
protected by federal, state or local law and regulations. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online:
https://jobs.dayforcehcm.com/en-US/ultratec/ultrateccareersapplication/jobs/1145
is the worldwide leader in developing new technologies for the deaf and
hard of hearing population. Today, our equipment is recognized as the
standard for excellence in text telecommunications. Ultratec, Inc. is
actively seeking an Enterprise IT Service Desk Technician to join our
team. This full-time position offers a Monday - Friday, first shift,
on-site schedule, a competitive starting wage, a full benefits package,
and a casual work environment. Absent undue hardship, Ultratec will make
reasonable accommodations for religious beliefs and individuals with
disabilities. Ultratec\'s most recent endeavor, the Captioned Telephone
(CapTel), continues to demonstrate how we have revolutionized the
industry with cutting edge products that transform the lives of
individuals around the world. Position Summary: The Enterprise IT
Service Desk Technician is primarily responsible for initial level 1
triage support of all technical-related issues. In this position, you
will assist in deploying, supporting, and maintaining corporate and
platform application support of Ultratec\'s systems and products.
Schedule: Regular business hours are 8:00 AM to 5:00 PM Monday through
Friday Onsite, On-call And After-hours Responsibilities May Be Required
on a rotating basis. Essential Functions and Responsibilities: (Nothing
in this job description restricts management\'s right to assign or
reassign duties and responsibilities to this job at any time). Support
PC and LAN/WAN issues. Process and maintain Helpdesk tickets. Performs
basic computer hardware and software maintenance, repairs, and
installations. Follows established process and procedures to plan,
install, test, and implement computer system hardware or software
technologies. Maintain a positive work environment by providing daily
support and assistance. Communicate technical information, both verbal
and written to a wide range of end-users, peers, and customers. Prepare
and maintain documentation and standards of work. \*\*\*\*\* OTHER
EXPERIENCE AND QUALIFICATIONS: Required Technical Skills: Technical/IS
Degree completed or in process, certifications, or equivalent
experience. 1-2 years of hands-on Hardware Break/Fix experience highly
preferred. General knowledge in workstation support in a Microsoft
Windows Environment. LAN/WAN Experience Preferred. Setup And
configuration of Windows workstations on a LAN. Strong skills in
troubleshooting and repair of workstations and networks. Strong people
skills ability to both listen and communicate effectively. Proven
leadership skills. Strong organizational skills. Ability to research
solutions or information regarding technical issues. Required Soft
Skills: Customer service focused individual with the ability to handle
customer interactions with diplomacy and tact. Excellent interpersonal
skills with the ability to gauge the customer\'s technical ability and
communicate with them in an appropriate technical or non-technical
language. Must have a good command of the English language to provide
effective phone, desk-side, and email support. Ability to handle
confidential information in an appropriate manner. Physical
Requirements: Ability to lift and/or carry 15-30 lbs. or more and push
and pull carts when necessary. All qualified applicants will receive
considerations for employment without regard to sex, race, color,
national origin or ancestry, age, disability, marital status, veteran
status, student status, physical appearance, sexual orientation,
political beliefs, religion, genetic information, gender identity, a
less than honorable discharge from the military, and any other status
protected by federal, state or local law and regulations. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online:
https://jobs.dayforcehcm.com/en-US/ultratec/ultrateccareersapplication/jobs/1145