EMS Night Dispatcher

Ultra EMS is hiring one (1) full-time Dispatcher to work the following schedule.

Mon/Wed/Th/Fr: 5:30 pm to 2:00am

Hourly Rate: $19.00-$23.00 depending on years of dispatching experience.

***Rate does not include a $2.00 night shift differential.

Please apply at www.ultraems.com

Position Summary

Ultra Emergency Medical Services (Ultra EMS) is seeking a dependable, detail-oriented, and motivated individual to join our team as a Night Shift EMS Dispatcher.

The EMS Dispatcher plays a critical role in coordinating emergency and non-emergency ambulance transportation, maintaining communication with field personnel, and ensuring the safety of our ambulance crews throughout their shifts.

The ideal candidate must be able to multitask, remain calm under pressure, make sound decisions, and communicate effectively in a fast-paced environment.

Previous EMS dispatching experience is preferred but not required. We are willing to train the right candidate.

Essential Duties and Responsibilities

Ambulance Dispatching & Operations

• Receive and coordinate emergency and non-emergency ambulance transportation requests.
• Dispatch Basic Life Support (BLS) and Advanced Life Support (ALS) ambulance crews based on call requirements, availability, and operational priorities.
• Utilize Traumasoft dispatching software to enter calls, assign ambulances, monitor unit status, and maintain accurate dispatch records.
• Monitor ambulance locations, crew availability, and transport progress throughout the shift.
• Coordinate transportation requests with hospitals, nursing facilities, healthcare providers, and other requesting agencies.
• Prioritize incoming calls and adjust ambulance assignments as operational needs change.
• Communicate changes, delays, and other important information to ambulance crews and requesting facilities.

Crew Safety & Communication

• Maintain regular communication with ambulance crews throughout their shifts.
• Monitor crew status and locations to help ensure the safety and well-being of field personnel.
• Conduct crew safety checks when necessary, particularly when crews are operating in potentially unsafe situations.
• Promptly identify and respond to situations involving crew safety concerns, communication failures, or requests for assistance.
• Coordinate appropriate assistance when an ambulance crew experiences an emergency, vehicle breakdown, or other unexpected situation.
• Immediately notify management of significant incidents, safety concerns, or operational emergencies.

Documentation & Administrative Responsibilities

• Accurately document dispatch activities, transportation requests, unit assignments, and relevant communications in Traumasoft.
• Maintain accurate records of ambulance availability, crew status, and transportation activity.
• Communicate with incoming dispatch personnel and management regarding outstanding calls, operational issues, and other important shift information.
• Follow company policies, dispatch procedures, and applicable confidentiality requirements.
• Perform additional dispatch-related and administrative duties as assigned.

Qualifications

Required Qualifications

• High school diploma or GED.
• Strong verbal and written communication skills.
• Ability to multitask and manage multiple responsibilities simultaneously.
• Ability to remain calm, professional, and organized during stressful situations.
• Basic computer proficiency and ability to learn new software applications.
• Strong attention to detail and problem-solving abilities.
• Ability to work independently with limited supervision during overnight hours.
• Dependable attendance and punctuality.
• Willingness to work nights, weekends, and holidays as scheduled.

Preferred Qualifications

• Previous experience in EMS dispatching, medical transportation, public safety dispatching, or a similar environment.
• Familiarity with Traumasoft dispatching software.
• Knowledge of ambulance operations, medical terminology, and the difference between ALS and BLS services.
• Experience working in a healthcare, transportation, or emergency services environment.

No previous EMS dispatching experience is required. Training will be provided.

Skills and Abilities

Successful candidates should demonstrate:

• Excellent communication and customer service skills.
• Strong organizational and time-management abilities.
• Sound judgment and decision-making skills.
• Ability to prioritize competing demands.
• Ability to work effectively with ambulance crews, healthcare personnel, and management.
• Commitment to employee safety and operational efficiency.
• Ability to maintain confidentiality and professionalism.

Work Environment

This position operates in an EMS communications and dispatch environment. Dispatchers must remain attentive throughout their shift and be prepared to respond to changing operational conditions, emergency situations, and time-sensitive transportation requests.

The Night Shift EMS Dispatcher is an essential part of Ultra EMS operations and serves as a primary point of communication and support for ambulance crews working overnight.

Why Join Ultra EMS?

Ultra EMS is committed to providing reliable, professional emergency and non-emergency ambulance services. Our dispatchers are an important part of our team and play a direct role in supporting our field personnel and the patients we serve.

We are looking for individuals who take pride in their work, value teamwork, and understand the importance of providing dependable support to our ambulance crews.

EMS experience is a plus, but reliability, communication skills, good judgment, and a willingness to learn are what matter most.

Ultra Emergency Medical Services is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 38.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Required)
• Paramedic License (Preferred)
• EMT Certification (Preferred)

Shift availability:

• Overnight Shift (Required)

Work Location: In person

Salary : $19 - $23