What are the responsibilities and job description for the Receptionist position at Ultra Cryo & Recovery- Auburndale?
About Us
As Polk County, Fl's premier wellness and recovery center, Ultra Cryo & Recovery provides Whole Body Cryotherapy, Cryoskin treatments, EMS Contouring, Medical Weight Loss and more under one roof. Our family-owned facility offers natural therapeutic alternatives to Central Floridians seeking options for health, beauty, and injury healing based on the latest technology. With certified staff and custom-tailored affordability, we serve communities in Polk County with cryotherapy and aesthetic care. The localized benefits stimulate natural revitalization, bypassing invasive methods. Guests enjoy personalized, one-on-one care for conditions from chronic pain to unwanted fat.
Job Description
Are you passionate about health and wellness? Do you find joy in helping others?
Our state-of-the-art cryo therapy and medical spa is looking for dynamic and versatile receptionist to join our team and provide top notch customer service to our clients.
Who we are:
Ultra Cryo & Recovery is a family-owned and operated full-service cryotherapy wellness and recovery center with multiple locations in Polk County, dedicated to promoting healthy, natural healing with concierge service. We offer a range of services including cryotherapy, EMS Body contouring, medical weight loss solutions, and aesthetic injections in a relaxing and educational environment.
Our Ultra Core Values:
U = Understanding
L = Loyalty
T = Trustworthy
R = Respectfulness
A = Attentive
What you need:
Passion for wellness - Understands and values holistic health, cryotherapy, and recovery treatments.
Customer Focus - Loves engaging with clients and providing an outstanding experience.
Energy and Positivity - Thrives in a fast-paced environment and maintains an uplifting attitude.
Sales Savvy - Can confidently educate and convert leads into loyal customers.
Team Spirit - Collaborates well with others to maintain a supportive work culture.
Reliability & Professionalism - Takes initiative, is punctual, and maintains a high level of integrity.
Growth-Minded - Open to continuous learning and development in the wellness industry.
Receptionists are not just front desk staff — they are the first and last impression for every client. Their role is to provide a welcoming, professional experience while driving engagement in reviews, referrals, and promotions under the Center Manager’s direction.
Client Experience Standards
Stand up, smile, and greet every client by name when possible.
Use positive body language (open posture, eye contact).
Thank each client sincerely at checkout.
Core Duties
Check-In & Check-Out – Ensure smooth arrival/departure, accurate billing.
Calls & Texts – Complete assignments from Center Manager (confirmations, follow-ups, reactivations).
Cancellations/Reschedules – Update system immediately and inform manager of repeat no-shows.
Daily Promotion – Ask for reviews, encourage Instagram follows, distribute Friend Passes, and promote Convoy of Hope.