What are the responsibilities and job description for the Inside Sales & Customer Service Representative position at Ultra Clean Technology?
Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!
UCT is looking for a talented Customer Service Representative to join us in Phoenix, AZ!
The Customer Service Representative delivers exceptional customer support and inside sales service to strategic accounts, ensuring timely responses to inquiries and driving order fulfillment. This role serves as the primary liaison between customers and internal teams, supporting quoting, order tracking, and production coordination to meet sales targets and enhance customer satisfaction.
Essential Duties and Responsibilities:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Knowledge, Skills and Abilities:
Work Experience:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.
UCT is looking for a talented Customer Service Representative to join us in Phoenix, AZ!
The Customer Service Representative delivers exceptional customer support and inside sales service to strategic accounts, ensuring timely responses to inquiries and driving order fulfillment. This role serves as the primary liaison between customers and internal teams, supporting quoting, order tracking, and production coordination to meet sales targets and enhance customer satisfaction.
Essential Duties and Responsibilities:
- Responds to all product inquiries including (but not limited to) requests for quotation samples, technical support, or backlog issues.
- Serves as the company focal point for customer inquiries and interaction.
- Follows departmental procedures for creating a profitable quote or sample request responses.
- Proactively and regularly follows up on all significant business opportunities and prepares a weekly update of status.
- Works closely with sales as needed to provide superior customer satisfaction in all aspects of vendor/customer relations.
- Maintains complete and up-to-date quote history and follow-up files.
- Focus on closing new orders and meeting division monthly and quarterly booking goals as assigned by upper management.
- Attend production meetings and provide customer commitments.
- Drive orders through the factory to meet OTD.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Knowledge, Skills and Abilities:
- Proven Microsoft Office Suite skills.
- Organized and self-disciplined.
- Demonstrated excellent oral and written communication skills.
- Must work well with others.
- Display a high degree of accuracy and have exemplary attendance.
- High School diploma or equivalent combination of education and experience preferred.
Work Experience:
- 3 years’ experience as an Inside Sales Representative.
- Semiconductor industry experience preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.