What are the responsibilities and job description for the Intern, 529 Shareholder Services position at Ultimus Fund Solutions?
SUMMARY
The Intern, 529 Shareholder Services is responsible for providing various transfer agency functions and maintaining accurate records for 529 Plan clients. Additionally, this role will gain 529 Plan knowledge and interact directly with clients, financial representatives, vendors, and team members.
KEY ACCOUNTABILITIES
ACCOUNT OWNER AND FINANCIAL REPRESENTATIVE SUPPORT
- Answers broad questions specific to the 529 plans parameters serviced by Ultimus Fund Solutions.
- Inputs basic trades into recordkeeping system and performs basic account maintenance updates, as needed.
- Processes requests for 529 plan literature and forms in a timely manner.
COMPLIANCE AND SUPPORT ACTIVITIES
- Learns and utilizes compliance procedures, desk policies, and legal requirements, state specific forms and documents, voice communication platform, and transfer agent recordkeeping and workflow system.
- Comprehends, retains, and explains services, company policies, and legal requirements to shareholders and financial representatives.
WORKING RELATIONSHIPS
- Daily contact with account owners, financial representatives, and broker-dealer firms.
- Daily contact with members of the 529 team including senior associates and manager.
May perform other duties as required and assigned.
EDUCATION AND EXPERIENCE
- Working towards a bachelor’s degree in business administration, finance, or related field.
KNOWLEDGE
- Financial service products, including 529 plans, mutual funds, and retirement plans.
- Mutual funds and retirement plans.
- Microsoft Office Suite.
- Adobe Acrobat.
SKILLS AND ABILITIES
- Provides exceptional customer service skills using proper phone etiquette.
- Troubleshoots issues utilizing creative and critical thinking skills.
- Multitasking, analytical, and organizational skills.
- Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness.
- Demonstrates personal integrity, responsibility, and accountability.
- Effectively uses resources such as time and information in conjunction with associates.
- Participates in solving problems and making decisions.
- Presents and expresses ideas and information, written and oral, clearly, and concisely.
- Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
- Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
- Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
- Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.
Equivalent education, experience, and KSA’s will be considered.
Ultimus is an equal opportunity employer and does not discriminate on the basis of the applicant’s or employee’s race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, veteran or military status, genetic information, citizenship or any other status entitled to protection under federal, state or local anti-discrimination laws. No questions on our employment application are intended to secure information that is to be used for impermissible purposes.
Salary : $20