Patient Responsibility Coordinator

Location: Onsite during contract, then Hybrid
Schedule: Monday-Friday | 8:00 AM - 4:30 PM CST (flexible start, not before 8 AM)
Type: Full-Time | Contract-to-Hire (conversion at 720 hours)
Pay: $58,000 - $65,000 annually

We're seeking a Patient Responsibility Coordinator (Bilingual Spanish/English) to support patients, families, and clinicians through the insurance and benefits process. In this role, you'll act as a trusted resource-helping explain coverage, out-of-pocket costs, and financial responsibility in a clear, supportive way.

This is a customer-focused, non-collections role ideal for someone with experience in healthcare customer service, insurance navigation, benefits verification, or revenue cycle.

• Serve as a primary contact for patients, caregivers, and healthcare providers
• Explain insurance benefits, deductibles, coinsurance, and patient responsibility
• Provide financial guidance and available options/resources (no collections)
• Communicate via phone, email, SMS, and chat
• Partner with internal teams across billing, insurance verification, and operations
• Document interactions in CRM systems (Salesforce), EMR/EHR tools
• Ensure compliance with HIPAA and healthcare privacy standards
• Track customer interactions, key metrics, and service outcomes
• Identify opportunities for process improvement and enhanced customer experience
  
  

• 2 years of healthcare customer service, patient support, or insurance coordination
• Experience with medical insurance, benefits verification, claims, or revenue cycle
• Ability to clearly explain coverage and out-of-pocket costs
• Bilingual Spanish/English strongly preferred
• Strong skills in communication, problem-solving, and multitasking
• Experience with Salesforce, EMR/EHR systems, and Microsoft Office
  
  

• Durable Medical Equipment (DME) or home health
• Medicare, Medicaid, and commercial plans
• Prior authorization, eligibility verification, or medical billing
  
  

• Make a real impact supporting patients and families
• Join a collaborative, growth-focused team
• Enjoy hybrid flexibility with a path toward remote work
• Build expertise in insurance operations and patient experience
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.