Operations Processor

Location: Scottsdale, AZ
Employment Type: Full‑Time

We are seeking a detail‑oriented and service‑driven Customer Service Representative to join our team. In this role, you will support day‑to‑day business operations by assisting customers, processing routine transactions, and ensuring a positive customer experience. You will play an important part in maintaining service quality and meeting departmental performance goals.

• Deliver exceptional customer service through phone, email, chat, and other communication channels.
• Handle, resolve, and document routine customer inquiries and transactions from start to finish.
• Research and analyze information to provide complete and accurate solutions to customers.
• Track progress of assigned tasks and follow up as needed.
• Adhere to established operational policies, procedures, and quality standards.
• Meet individual and team performance targets, including call metrics and productivity expectations.
• Build and maintain a solid understanding of internal systems, processes, and tools.
  
  

• 1-2 years of customer service or related experience.
• Experience in a high‑volume or inbound call environment preferred.
• Familiarity with service‑focused or operational industries is a plus.
• Strong customer orientation with the ability to build trust and communicate effectively.
• Analytical skills to assess straightforward to moderately complex situations.
• Effective time‑management and organizational abilities to meet KPI expectations.
• Proficiency with computer navigation and common business software, including Microsoft Office Suite.
  
  

You're someone who thrives in a fast‑paced service environment, enjoys problem‑solving, and takes pride in delivering quality customer experiences. You're dependable, adaptable, and eager to learn new tools and processes.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.