Front/Back Office - Medical Opthalm

Purpose:
Provide front and back-office support including greeting patients, performing patient check-in/out processes, assuring patients are appropriately registered, exam fees are collected, and insurance information is accurate. To assist ophthalmologists by performing ophthalmic clinical functions. Duties include administering eye exams, instilling eye medication, and conducting diagnostic tests, as ordered by the ophthalmologist.

Job Duties and Responsibilities:

Greet patients, visitors, and vendors, ascertain the purpose for their visit, and direct them accordingly
Obtain necessary patient information (demographic, insurances, and financial) to initiate, confirm, or schedule appointments, tests, surgeries, or medical consultations using the scheduling templates
Receive and direct telephone calls, messages, or documents to appropriate staff
Screen patients for demographic and insurance updates such as changes in primary phone number, home address, insurances etc.
Interview and record patients' chief complaint and medical histories
Prepare patients for examination or treatment by the physician
Enter patients' medical information into the patient's electronic medical record
Verify Electronic Medical Records (EMR) and paper charts are accurate and that exam/tests results are being consistently documented in any applicable records
Perform technical work ups and diagnostic testing by operating various ophthalmic equipment to assist in the diagnosis and treatment of the patient, as ordered by the physician, including conducting tonometry or tonography tests and visual field tests, etc.
Transcribe physician's examination data into patient's electronic medical record
Instill eye medications, as ordered by the physician
Communicate with patients about their prescriptions, follow-up care, procedures, symptoms, physician-generated instructions and/or post-operative status
Prepare treatment rooms for patient exams, keeping the rooms neat and clean
Maintain and sterilize medical equipment, instruments, and facilities
Perform administrative duties such as answering phones, sending correspondence to pharmacies or other authorized parties, maintaining an inventory of supplies
Work overtime as necessary
Follow applicable policies and procedures and take precautions to establish a safe work environment
Maintain strict patient protocols in accordance with practice policies/HIPAA requirements
Maintain a high level of professionalism with patients and work to establish a positive rapport
Perform other duties as assigned

Requirements:

Education: High school diploma or equivalent required
Experience: 1-3 years of related medical assistant and/or optometry/ophthalmic experience preferredExperience with checking intraocular pressure and refraction, a plus
Technical Skills:Working knowledge of Microsoft Suite required
Knowledge of Medical Terminology preferred
Knowledge of PM/EHR software required; Compulink preferred
Language: Ability to read, write, and communicate in English; Bilingual in Spanish, a plus
License/Certification: Valid MA, COA, COT, or Ophthalmic Scribe Certified preferred
Must be able to travel between Lakewood and Los Alamitos office and to work overtime, as needed
Work is performed in a clinical setting. Must be able to stand or walk for up to 8 hours with bending, stooping, squatting, sitting, twisting, and reaching. Including ability to frequently reach with hands and arms, and repeat the same movements.

Skills/Knowledge/Ability:
Interpersonal:

Effective communication skills; oral and written
Demonstrates a positive, friendly, and courteous manner
Demonstrates the ability to work well with other employees

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.