Customer Service/Dispatcher

Ultimate Staffing is seeking a Customer Service/Dispatcher: to join a client Marysville WA.. Hours are Monday - Friday 7.30AM to 5pm

Key Responsibilities:

1. Dispatch and coordinate field technicians by assigning service calls, balancing technician availability, location, skills, and workload to support efficient field operations.
2. Schedule and maintain technician resources in the company's ERP/service management system, including appointments, assignments, estimated completion times, and schedule changes.
3. Manage the service job board and calendars, monitoring open, scheduled, in-progress, and completed work and making updates as priorities or field conditions change.
4. Enter and maintain customer service requests and work orders, ensuring ticket information, site details, equipment information, customer contacts, and service requirements are accurate and complete.
5. Provide customer service and communication by responding to service inquiries, providing status updates, communicating scheduling information, and serving as a point of contact throughout the service process.
6. Monitor delayed or at-risk service work and coordinate with Service Managers and technicians regarding scheduling issues, delays, parts availability, site access, or other obstacles that may prevent work from being completed as expected.
7. Maintain accurate customer and account information within the ERP and related systems, including customer profiles, contacts, service locations, billing information, and other account details.
8. Coordinate communication between customers, technicians, and service management, helping ensure changes to scope, scheduling, priorities, and customer expectations are clearly communicated and documented.
9. Assist with customer contract administration, including setting up new contracts in company systems, entering contract terms, pricing, payment requirements, service details, effective dates, and other applicable information.
10. Support overall service administration and data accuracy by maintaining organized records, reviewing open work for completeness, assisting with invoicing or contract-related questions, and performing other administrative duties supporting field service operations.

Qualifications

1. 1 year of experience in customer service, dispatching, scheduling, administrative support, or a similar role preferred; trade or field-service experience is a plus but not required.
2. Strong organizational skills with the ability to manage multiple service requests, schedules, and priorities at the same time.
3. Comfortable working with computers and learning ERP, CRM, scheduling, dispatch, and other business software systems.
4. Ability to accurately enter, update, and maintain customer, job, scheduling, and contract information.
5. Strong communication skills, both written and verbal, with a professional and customer-focused approach.
6. Ability to communicate effectively with customers, technicians, service managers, and other internal teams.
7. Able to monitor open jobs and follow up when work is delayed, rescheduled, or requires additional coordination.
8. Strong attention to detail, particularly when entering service information, customer details, contract terms, and payment information.
9. Ability to work in a fast-paced service environment, adjust to changing priorities, and remain organized when handling multiple calls, requests, and schedule changes.
10. Reslience, composure, and adaptability.
    

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.