Client Experience Manager

Position Overview

Ultimate Staffing Services is actively seeking an experienced Client Experience Manager to join their client's team in California. The Client Experience Manager will oversee event logistics and play a pivotal role in the company to ensure that client needs are met with the highest standard of service. This role is a supervisory position, offering a chance to lead and develop a dedicated team.

This role has the opportunity to become hybrid (remote twice a week) after training.

Responsibilities

• Ensure a high quality customer experience before, during, and after an event
• Coordinate event logistics and create an operations plan that meets the client's needs
• Lead initiatives to enhance client satisfaction
• Represent the company as a primary point of contact for clients, vendors, and other stakeholders
• Collaborate with internal departments and external vendors to proactively meet the client's needs
• Create and monitor key performance indicators (KPIs) for the department
• Assess and develop strategies to enhance client satisfaction, operational efficiency, and reduce costs
• Oversee the department's budget
• Supervise staff based on event needs and department needs
• Enforce venue policies about proper facility usage, contractual obligations, code of conduct, safe sport compliance, and risk management practices
• Perform other duties as assigned

Requirements

• 5 years of related experience
• Bachelor's degree preferred
• Previous supervisory experience
• Excellent management, supervisory, and customer service skills
• Must be available to work Monday through Friday with flexibility for events as needed

Benefits

Competitive salary with a pay range of $37.50 to $40.86 per hour.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.