Import Operations Agent (Entry Level)

Location: Chelsea, MA
Employment Type: Full-Time
Schedule: Monday-Friday 8:30am-5pm

Pay Scale: $24-$28 per hour

Position Overview

We are seeking a highly organized and detail-oriented Import Operations Agent to join our growing logistics team. This entry-level position is ideal for someone looking to build a career in international transportation, supply chain, or freight forwarding. The successful candidate will support the day-to-day coordination of import shipments, ensuring timely communication, accurate documentation, and exceptional customer service.

This role requires the ability to effectively multi-task in a fast-paced environment, maintain strong time management skills, and demonstrate exceptional attention to detail when handling shipment records and import documentation.

Key Responsibilities

• Coordinate and track international import shipments from origin to final delivery.
• Communicate with customers, carriers, overseas agents, warehouses, and customs brokers regarding shipment status and requirements.
• Review, process, and maintain import documentation, including bills of lading, commercial invoices, packing lists, and customs-related paperwork.
• Enter and update shipment information in company operating systems.
• Monitor shipment milestones and proactively address delays or service issues.
• Ensure all shipment data is accurate and complete to support compliance requirements.
• Respond to customer inquiries in a professional and timely manner.
• Assist with vendor invoicing, shipment reconciliation, and file maintenance.
• Collaborate with internal departments to ensure smooth shipment execution and customer satisfaction.

Qualifications

• High school diploma required;
• Previous customer service, administrative, logistics, or transportation experience is a plus but not required.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Strong written and verbal communication skills.
• Ability to learn new systems and processes quickly.

Desired Skills & Competencies

Multi-Tasking

• Ability to manage multiple shipments, deadlines, and customer requests simultaneously.
• Comfortable prioritizing tasks in a high-volume, deadline-driven environment.

Time Management

• Strong organizational skills with the ability to meet daily deadlines.
• Ability to prioritize responsibilities and adapt to changing business needs.

Attention to Detail

• Exceptional accuracy when reviewing shipment documents and entering data.
• Ability to identify discrepancies and resolve issues before they impact shipment movement.

Additional Traits

• Problem-solving mindset.
• Strong customer service orientation.
• Ability to work both independently and collaboratively.
• Positive attitude and willingness to learn.

What We Offer

• Comprehensive training and career development opportunities.
• Exposure to international logistics and supply chain operations.
• Collaborative and supportive team environment.
• Competitive compensation and benefits package.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.