What are the responsibilities and job description for the Service Dispatcher position at Ultimate Air, Inc.?
Service Dispatcher
Compensation: $20-25/hr Depending on Experience
Do you enjoy solving puzzles, thinking on your feet, and keeping things moving? Ultimate Air is looking for a Service Dispatcher who thrives in a fast-paced environment and works confidently and independently. If you're great at connecting the dots, adjusting plans when priorities change, and finding solutions that keep customers and technicians on track, we'd love to meet you.
Join a supportive team where your initiative, organization, and problem-solving skills make a difference every day. Apply today!
Why Choose Ultimate Air?
- Positive and supportive working environment
- Growth and advancement opportunity
- Medical Insurance, 100% covered for the employee!
- Simple IRA with match up to 3%
- Paid Vacation
- Paid Holidays
Position Summary: The Service Dispatcher will answer incoming calls and provide excellent customer service. Contact existing customers for the purpose of scheduling service maintenance appointments, commercial service agreement appointments or sales appointments for Sales Consultants. Maintain the work schedules for field technicians and assure that all customer commitments are met. Provide logistical support to technicians and communicate with fellow employees and customers, informing customers of the progress of service operations while ensuring that technicians operate cost-effectively. Data entry on incoming work orders and administrative tasks as assigned.
Work Hours: Monday - Friday, 8:00 am - 4:30 pm. There may be occasional overtime.
Qualifications
- 1 year customer service experience
- Friendly, outgoing demeanor
- Professional telephone skills
- Experience operating a multi-line phone system
- Able to communicate clearly in English both verbally and in writing
- Spanish speaking is a plus
- Strong proficiency in Word, Excel, Outlook
- Highly organized and detail oriented
Candidates will be required to pass a background check and drug screening upon being given a conditional offer of employment
Salary : $20 - $25