Voice Engineer

OVERVIEW

Live the experience. From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability—and is recognized that way. We’ve been defined as a “mature start-up.” A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where our passion for better solutions drives us and is core to who we are.

 

We’re engineering for the future of retail, and it’s no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you’ll find that virtually nothing’s impossible at Ulta Beauty.

THE IMPACT YOU CAN HAVE:

We are seeking a highly skilled Teams Voice Engineer responsible for designing, implementing, and maintaining our Microsoft Teams voice infrastructure. This role involves managing VoIP systems, ensuring high-quality voice transmission, and troubleshooting issues. The Teams Voice Engineer will collaborate with various departments to ensure seamless communication and integration of Teams voice solutions.  This position requires availability 24/7 or on-call to address any critical issues that may arise.

 

YOU’LL ACCOMPLISH ALL OF THIS BY:

 

• Design, implement, and maintain Microsoft Teams voice infrastructure.

• Configure and manage VoIP systems, including auto attendants, call queues, and call routing.
• Ensure high-quality voice transmission and troubleshoot issues.
• Administer phone number porting, assignment, and policies.
• Collaborate with IT and other departments to integrate Teams voice solutions with existing systems.
• Monitor and optimize call quality using network management tools.
• Be available 24/7 or on-call to address any critical issues that may arise.
• Provide Tier 2 and 3 technical support for enterprise voice networks.
• Develop and maintain documentation, including diagrams and user guides.
• Plan and manage voice migration projects for enterprise systems.
• Stay up to date with advancements in voice communication technologies.

 

ON-CALL REQUIREMENTS:

 

• Be available to respond to critical issues outside of regular business hours, including nights, weekends, and holidays.

• Participate in a rotating on-call schedule to ensure continuous coverage and support.
• Provide timely and effective resolution to any urgent issues that may arise during on-call periods.
• Communicate and coordinate with other IT team members to ensure seamless handover and support during on-call shifts.
• Maintain detailed documentation of on-call incidents and resolutions to improve future response and support.

THE ESSENTIALS FOR SUCCESS:

 

• Bachelor’s degree in information technology or equivalent professional experience
• 5 years of experience in IT support and operations
• Excellent analysis/troubleshooting skills, able to solve problems efficiently
• Excellent customer service and communication skills; feels comfortable working with non-technical associates.
• Excellent organizational and project management skills.

• Understanding of Microsoft Teams architecture, including Teams, Channels, Policies, and settings.
• Familiarity with Teams Phone System, auto attendants, call queues, and call routing.
• Knowledge of PSTN connectivity and session border controller (SBC) configuration.
• Experience with VoIP protocols (SIP, RTP) and quality of service (QoS) management.
• Proficiency in using Microsoft Teams admin center and PowerShell for Teams configuration.
• Ability to work independently and as part of a team.
• Availability to work 24/7 or on-call as needed.

• Experience with Teams-compatible devices and SIP Gateway service.
• Knowledge of network security for VoIP systems, including data encryption and access control.
• Familiarity with call recording and monitoring tools.

 

#LI-KJ1

#LI-Hybrid

 

The pay range for this position is $88,200.00 - $110,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta

ABOUT

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

 

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Salary : $88,200 - $110,000