Sr IT Architect

OVERVIEW

Live the experience. From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability—and is recognized that way. We’ve been defined as a “mature start-up.” A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where our passion for better solutions drives us and is core to who we are.

 

We’re engineering for the future of retail, and it’s no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you’ll find that virtually nothing’s impossible at Ulta Beauty.

THE IMPACT YOU CAN HAVE:

The Senior Architect, ServiceNow is a highly skilled technical resource who is an innovative thinker, capable of envisioning how technology can be leveraged to solve complex business problems and deliver business outcomes. As a key contributor to our ServiceNow initiatives, they will leverage their expertise to design, implement, and optimize enterprise-wide solutions across multiple ServiceNow modules. This role will be crucial in enhancing Ulta Beauty’s IT service management and automation capabilities, ensuring the platform aligns with both business and technology goals.

 

YOU’LL ACCOMPLISH ALL OF THIS BY:

• Architect and Design ServiceNow Solutions: Lead the design and development of ServiceNow solutions, specifically across the Change Management, Service Portal, Knowledge Management, Problem Management, Virtual Agent, Incident Management, Case Management, Integrations, Event Management, Reporting, and Service Catalog modules.
• Collaboration and Stakeholder Management: Work closely with business stakeholders and IT teams to understand business needs and translate them into scalable ServiceNow architecture solutions. Serve as the primary point of contact for technical direction and decisions related to ServiceNow implementations.
• Module Expertise: Provide in-depth expertise and best practices for ServiceNow modules including:
• Change Management: Drive the design and optimization of change processes within ServiceNow.
• Service Portal: Oversee the design and configuration of user-friendly, intuitive service portals.
• Knowledge Management: Design knowledge workflows, leveraging ServiceNow's knowledge management capabilities.
• Problem Management: Implement effective problem management processes and automation within ServiceNow.
• Virtual Agent: Architect AI-driven virtual agents for efficient self-service options.
• Incident Management & Case Management: Ensure best practices for handling incidents and cases.
• Integrations: Design and manage integrations between ServiceNow and other enterprise systems.
• Event Management: Implement event management best practices to monitor and automate IT operations.
• Reporting and Analytics: Define and implement reporting solutions, ensuring metrics and KPIs are easily accessible for all stakeholders.
• Technical Leadership: Provide technical leadership to development teams, guiding them on coding best practices, platform capabilities, and integration strategies. Ensure the solutions adhere to Ulta’s technical standards and ServiceNow best practices.
• Troubleshooting and Issue Resolution: Identify and resolve platform-related issues, offering solutions to complex problems that involve cross-module integrations and customizations.
• Platform Optimization: Drive continuous improvement initiatives to optimize platform performance, user experience, and system scalability.
• Documentation and Knowledge Sharing: Create detailed documentation for designs, solutions, and processes. Foster knowledge sharing and best practices within the team.
• Governance & Compliance: Ensure that all implementations comply with IT governance, security standards, and regulatory requirements.

THE ESSENTIALS FOR SUCCESS:

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent work experience10 years of overall experience in information technology including architecture, design and development.
• Minimum of 8-10 years of experience working with ServiceNow, including hands-on experience with multiple core modules such as Change Management, Service Portal, Knowledge Management, Problem Management, Virtual Agent, Incident Management, Case Management, Integrations, Event Management, Reporting, and Service Catalog.
• Previous experience in architecting and implementing complex solutions on the ServiceNow platform.
• ServiceNow Certified System Administrator (CSA) required.
• ServiceNow Certified Implementation Specialist (CIS) in key modules such as Change Management, Incident Management, Service Catalog, or others is highly desirable.
• Strong experience in ServiceNow architecture, integration frameworks, and best practices.
• Proficiency in scripting languages like JavaScript, HTML, CSS, and understanding of ServiceNow-specific languages (e.g., Glide, Script Includes, Business Rules, etc.).
• Strong experience with ServiceNow REST and SOAP APIs, integration tools, and platform data models.
• Experience with ServiceNow reporting and performance analytics.
• Solid understanding of ITIL processes and how they map to ServiceNow functionalities.
• Exceptional analytical, troubleshooting, and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels.
• Proven ability to lead and mentor cross-functional teams in a collaborative environment.
• Experience in guiding teams through complex technical challenges and ensuring successful project delivery.

 

#LI-KJ1

#LI-Hybrid

 

The pay range for this position is $119,300.00 - $185,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta

ABOUT

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

 

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Salary : $119,300 - $185,000