What are the responsibilities and job description for the Lead Support Specialist Deployment position at Ulta Beauty, Inc.?
OVERVIEW
Live the experience. From professional empowerment to continual learning opportunities. From ongoing investment in new and emerging technologies to a career of self-determination. At Ulta Beauty, our tech team is critical to our scalability—and is recognized that way. We’ve been defined as a “mature start-up.” A place where interdepartmental exposure, open doors, and genuine collaboration is ubiquitous. Where challenges come fast and furious, requiring agility, mental dexterity, and creativity. Where our passion for better solutions drives us and is core to who we are.
We’re engineering for the future of retail, and it’s no-holds-barred. But for those motivated by continual change and ambiguity, by superior leadership, by whip smart colleagues who will press you daily for your very best, you’ll find that virtually nothing’s impossible at Ulta Beauty.
ULTA Beauty is the largest beauty retailer that provides one-stop shopping for prestige, mass and salon products and services in the United States. ULTA provides affordable indulgence to its customers by combining the product breadth, value and convenience of a beauty superstore with the distinctive environment and experience of a specialty retailer. ULTA offers a unique combination of beauty products across the categories of cosmetics, fragrance, hair care, skincare, bath & body products and salon styling tools. ULTA also offers a full-service salon in all of its stores.
ULTA has more than 14,000 employees. We operate 1,400 stores across 50 states and will continue to expand into new markets with new stores in 2025. Our headquarters, located in Bolingbrook, Illinois, houses nearly 1,000 corporate employees in the functional areas of: merchandising, marketing, inventory management, finance, supply chain/logistics, human resources, IT, and real estate. ULTA has experienced consistent success and growth, which translates into many exciting career opportunities.
THE IMPACT YOU CAN HAVE:
As Lead Support Specialist: Retail Tech Integrations, you will be responsible for deploying technology into the retail environment.
YOU’LL ACCOMPLISH ALL THESE GOALS BY:
- The coordination and implementation of hardware solutions for our retail stores.
- Provide timely support to the Service Desk and retail associates.
- Subject matter expert (SME) for retail component including but not limited to network devices, point of sale hardware, PC’s, kiosks, and mobile devices.
- Design and provide support for designated hardware technologies such as Oracle Retail xStore POS, PC Technologies, MDM solutions, network and wireless devices, and more.
- Test new technology; develop solutions, and develop documentation for the store environment.
- Investigates equipment specifications and evaluates equipment durability, performance and efficiency. Manage the lifecycle of equipment to ensure compliance with business standards.
- Work directly with peer ULTA IT, security, operations and business teams to deliver store technical services necessary for store operations.
- Provides 3rd level support for store technical issues.
- Strong Troubleshooting and Problem solving skills.
THE ESSENTIALS FOR SUCCESS:
- Bachelor’s degree in Computer Science, Information Technology, related discipline or equivalent experience required.
- Minimum 3 years of IT experience supporting retail specific technologies.
- Strong Communications, customer focus and leadership skills required.
- Strong team player with proven experience and ability to collaborate with other server, network, storage, database engineers and administrators required.
- Proven experience and ability to manage problem resolution of complex or intermittent issues in a multi-vendor, integrated enterprise environment.
- Strong verbal, written and presentation skills with the ability to effectively interact with internal and external business partners.
- Solid knowledge of industry best practices and technical systems.
- Knowledge of Cisco Meraki (or other Cisco Networking hardware) or HPE/Aruba hardware
- Knowledge of VOIP systems
- Ability to write scripts and automate processes using PowerShell or native scripting Technology.
WORKING CONDITIONS
- Normal office demands, ability to lift a minimum of 25 pounds.
- Off-Hours support including 24x7 on-call required.
- Overnight work required leading deployments with in our stores required
The pay range for this position is $27.02 - $34.00 / Hour with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta
ABOUT
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Salary : $27 - $34