Director Facilities Services

OVERVIEW

Discover greater levels of performance. With over 1,200 stores throughout the U.S., Ulta Beauty is revolutionizing the beauty retail experience. With new stores coming online on a continual basis and the re-engineering of existing locations with the latest design and technological advancements for heightened guest experiences, we’re not just growing, we’re thriving. Through consistent innovation and a bold commitment to reimagination. If you want the opportunity to build something strategic, to take ownership of your career trajectory, to apply your passion to operational excellence, Ulta Beauty provides the kind of stability and support few organizations can match. So be curious. Be flexible. Be more than you thought possible. The future is yours at Ulta Beauty.

 

 

THE IMPACT YOU CAN HAVE:

 

The Director, Facilities Services leads the Facilities Services organization to support retail stores, corporate buildings, and distribution centers.  The Facilities organization includes Repairs and Maintenance, Property Management, and the Corporate Facilities Services group.

 

The Director will plan and direct all repairs, maintenance, fixture and capital projects and activities necessary to ensure store operating standards are met or exceeded and established budgets are managed.  These projects will be coordinated with vendors, landlords, and property managers.

 

Manage corporate work spaces in the ongoing expansion and renovation strategy, accommodating associate growth and providing productive and collaborate spaces that enable a positive and effective corporate work environment.

 

This role will have 20 direct reports and will travel 25%.

 

 

YOU'LL ACCOMPLISH THESE GOALS BY:

 

• Developing the annual budget of $80M and management of varied P/L’s with respect to all repairs, maintenance, fixtures and store service line items.
• Developing the CAPEX initiatives and budget of $20M in a collaborate effort with Store Operations, Salon, and Finance.
• Managing of all costs under the repairs and maintenance, janitorial, trash removal, storage expense, reoccurring expense, fixtures and capitalized maintenance budgets.
• Developing innovative solutions & executing programs for Lighting, HVAC, Energy, and all repair and maintenance solutions.
• Point of contact for Municipalities, Authorities having Jurisdiction, Store Operations, and Loss Prevention on managing critical situations and maintaining OSHA compliance.
• Collaborating with Store Operations, Loss Prevention, EHS, and Procurement on opportunities for more sustainable and cost-effective solutions regarding how Ulta Beauty operates.
• Align company initiatives with environmentally sustainable opportunities to support the organization’s Corporate Social Responsibility efforts. 
• Manage all corporate spaces, renovations, associate and space planning, and corporate services.
• Oversee the Work Order Management System to ensure functionality is maintained, training to field teams is provided and regular improvements are made to better support ever changing facility needs.

 

MANAGES HIGH PERFORMING VENDORS

• Aligns vendors with company goals and objectives
• Establishes clear goals and objectives for vendors
• Provides frequent feedback to elevate performance
• Motivates staff to work as a cohesive and collaborative team with high retention
• Establishes clear goals and objectives for direct reports
• Provides frequent coaching and feedback to elevate performance
• Develops team proficiencies through internally and externally facilitated training programs

  RESULTS DRIVEN

• Creates a high performing culture of collaboration and continuous improvement
• Ability to execute against the vision, strategy and developed tactics
• Acts on relevant data (financial, environmental, performance) to achieve goals
• Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required

 

A seasoned facilities leader with deep experience in large-scale, multi-site retail or corporate environments, who can balance strategic vision and hands-on operational leadership. They should excel in budget management, sustainability initiatives, and team development, while driving measurable improvements in efficiency, cost savings, and workplace experience.

 

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, Construction Management, or a related field (MBA preferred).
• 10–15 years of experience in multi-site facilities management, property management, or operations leadership.
• Proven leadership experience managing large teams (20 direct reports) and complex vendor networks.
• Experience managing large budgets — operational ($80M ) and capital ($20M ).
• Retail, corporate, or distribution facilities experience strongly preferred (multi-unit environment ideal).
• Experience with Work Order Management Systems and related technologies.
• Strong track record of vendor performance management and contract negotiation.

Technical & Functional Skills

• Expertise in repairs and maintenance, HVAC, lighting, energy efficiency, fixture programs, and capital project management.
• Knowledge of OSHA, EHS, and building code compliance.
• Familiarity with sustainability initiatives and corporate social responsibility (CSR) programs.
• Strong financial acumen—P&L ownership, cost optimization, forecasting, and variance analysis.
• Ability to lead cross-functional collaboration with Store Operations, Procurement, Loss Prevention, and Real Estate.
• Comfortable with 25% travel between corporate offices, retail locations, and distribution centers.

Leadership & Behavioral Competencies

• Builds and leads high-performing teams through clear goals, coaching, and development.
• Demonstrates strategic thinking with the ability to translate vision into actionable plans.
• Results-driven with strong accountability for performance and continuous improvement.
• Skilled in vendor alignment and developing strong external partnerships.
• Excellent communication and relationship-building skills across executive and field teams.
• Agile, decisive, and proactive in managing crises or operational issues.

#LI-JB2

#LI-Hybrid

 

 

The pay range for this position is $143,000.00 - $187,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta

ABOUT

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

 

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Salary : $143,000 - $187,000