What are the responsibilities and job description for the Customer Success Specialist position at UL Solutions?
Job Description
UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.
That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.
This is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.
Everyone here is unique. But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.
Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future — one where everyone benefits.
Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com
What we offer:
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $74,250. - 94,500. which includes a base salary of $55,000. - $70,000.and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 35% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
The application deadline for this position is 7/7/2026.
Hybrid
- Supports the client relationship by demonstrating product/service features to help the customer achieve specific business results and maximum value from the product(s).
- Supports client account satisfaction, account growth by effectively responding to client sensitive and urgent issues.
- May recommend specific solutions to achieve customer's desired result.
- Meet with prospects to identify and qualify their needs including understanding decision makers, delivery timeframe, budget status, challenge and pain points, and competition status.
- Provides value propositions to clients, prepares quotes or reviews quotes prepared by others, and closes sales by assisting Account Ownership roles by getting prospects commitment with little or no supervision.
- Performs other duties as directed.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- University Degree (Equivalent to Bachelors Degree)
- 2 years of related experience or demonstrated competency.
- General knowledge of company policies and sales processes.
- Demonstrated ability to execute projects to stated objectives.
- Working knowledge of objectives, processes, and procedures of the applicable subunit(s) of the organization.
- General understanding of company's products and services.
- Minimal business travel required.
UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.
That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.
This is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.
Everyone here is unique. But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.
Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future — one where everyone benefits.
Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com
What we offer:
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $74,250. - 94,500. which includes a base salary of $55,000. - $70,000.and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 35% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
The application deadline for this position is 7/7/2026.
Hybrid
Salary : $55,000 - $94,500