Resource Analyst

Position Title Resource Analyst Bell Hospital Position Summary / Career Interest: The Resource Analyst, in collaboration with leaders, maximizes resource efficiency through the end to end resource cycle from schedule creation through precise placement assuring the right person is at the right place at the right time. Analyzes call center trends, including call volumes, call patterns, staff productivity, attrition rates, and resource allocation. Ensures customer service needs are met by coordinating and adjusting call volumes in a timely manner. Creates reports to be used for capacity planning within the call center. Coordinates with other departments when outages occur and calls must be redirected. Responsibilities and Essential Job Functions Maximizing Core Staff • Collaborates with leaders to maximize core staff resources by developing effective schedules. • Reviews core staff schedule to identify gaps and critical needs. • Communicates with leaders on strategies to fill gaps and critical needs. • Analyzes metrics to identify, plan and implement opportunities to improve during next schedule period. Maximizing Contingency Staff • Analyzes contingency staffing needs across schedule period and healthcare system. • Identifies gaps based on priority levels and workload ratios. • Analyzes immediate priority gaps based upon predicted census. • Proactively recruits contingency staff focusing on immediate recruitment efforts with contingency staff most likely to fill the need. Resource Planning and Deployment • Communicates critical staffing needs to leaders. • Analyzes available resources for most efficient placement based on enterprise, peer-department and individual department demand. • Collaborates with leaders to finalize placement recommendations. • Deploys core and contingency staff based on demand, skill mix and peer group gaps. • Cancels or reduces staff, if necessary, based on business rules and policy. • Reviews outcomes and collaborates on opportunities to improve resource placement decisions. • Maintains the proper level of confidentiality and professionalism in all interactions. Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience High School Graduate or GED. 1 or more years Office experience Preferred Education and Experience Associates Degree Bachelors Degree 2 or more years Office experience Knowledge Requirements Ability to work with computer software Strong computer skills Time Type: Full time Job Requisition ID: R-47722 We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests. Notice: If you are a Current Employee or Contract Worker, please log into Workday to search for and apply to jobs using the Career application or by searching "Find Jobs". Your application, if submitted using this portal, cannot be moved forward. About The University of Kansas Health System As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.