What are the responsibilities and job description for the Garnishment Specialist position at UKG (Ultimate Kronos Group)?
Company Overview
Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?
Description & Qualifications
Description
The Garnishment Specialist III is responsible for providing world class support and timely processing of assigned garnishment cases for UKG Inc.’s customers who utilize our Garnishment Administration and Disbursement product offering. The key responsibilities are to accurately process garnishment withholding orders to ensure compliance. This includes following the jurisdiction requirements and our standard processes to set up garnishment deductions and written responses as required to the agencies and courts.Primary/Essential Duties and Key Responsibilities:
- Ability to recognize and categorize orders for all garnishment types
- Performs accurate and timely garnishment processing including garnishment interpretation and updating deductions data according to established timelines, standards and procedures for all garnishment types with minimal assistance
- Follows the established process to provide accurate and timely written answers/ court interrogatories to courts, agencies, and garnishee’s as required within prescribed time limits
- Ability to effectively examine and reconcile garnishments
- Respond timely and accurately to internal and external contacts including customers, courts, attorneys and agencies concerning garnishment orders
- Escalates non-routine inquiries and issues for assistance to Sr Specialist, Team Lead, Garnishment Manager and include Director on critical issues
- Effectively use appropriate resources which include process documentation and our compliance reference ‘Complete Guide to Federal & State Garnishments’
- Attend and actively participate in all scheduled Customer Success Group, Garnishment Department Team meetings and review recordings for any missed due to time off or other unavoidable conflicts
- Facilitate POD team meetings and review / explain process and procedure changes and enhancement suggestions
- Adheres to current jurisdictional requirements and standard processes when handling garnishment orders
- Assists with garnishment set-up for new client implementations as requested
- Being flexible and adapting to process improvements and changes and making suggestions to improve standard processes
- Being a team player always remembering that all clients are our clients
- Other special projects or tasks assigned by Management
Qualifications
Basic Required Skills:- Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions and percentages
- Associate degree (A.A.) or equivalent
Preferred Qualifications:
- Experience processing high volume garnishment orders
- Working knowledge with UKG Pro/UltiPro is a plus
- FPC or CPP is a plus
- Highly motivated to learn new concepts, processes and procedures
- Must be able to manage assigned work in an organized, proactive and independent manner to meet all required time frames and commitments
- Excellent analytical ability
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Assists with related special projects as required
- Overtime may be required during any calendar quarter
- Highly motivated and team oriented
- Strong oral and written communication skills
- Communicates and provides superior service
- Ability to handle multiple tasks under tight deadlines
- Extremely detail-oriented with strong organizational and follow-up skills, as well as experienced in handling multiple priorities
- Excels in a fast paced and evolving environment
- Excellent time management skills
- Ability to deal effectively with a diversity of individuals at all organizational levels
- Process oriented
- Commitment to excellence and high standards
Travel Requirements:
- Up to 25% -Minimal travel required
This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
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